Director, Patient Access Center

The Director of the Patient Access Center is responsible for the daily oversight and management of a team of call and contact center advocates (~100 FTE). This includes planning, Training, Quality Assurance and directing contact center operations. This position helps to drive change and supports new initiatives.

This position works to meet KPIs and performance guarantees through performance management and focus on metrics. In addition to daily run-the-business activities and operational oversight, this role requires understanding of platform capabilities, reporting requirements and removal of extraneous calls from the environment via mitigation efforts.

Staff:

Manage a staff of 100.

4 leaders report into this position in Illinois.

What's required:
Required: Bachelor's Degree
Preferred: Master's Degree
Specify Degree(s): Arts, Science, or Related Field

Minimum Experience:
Required: 6-10 years of previous job-related experience
Managerial Experience: 3-5 years

Licensure/Certifications:
Required: Epic Cadence Certification

Computer Skills Required:
EPIC
EPIC Cadence
Preferred:
EPIC
Kronos
Lawson
Microsoft Outlook

At Loyola University Medical Center, we know you’re more than your job. We see you and all of your potential. That’s why we invest in our people. Clinical advancement programs, flexible scheduling, tuition reimbursement and day one benefits… at Loyola, what’s important to you, is important to us. Join our family.

• Benefits from Day One
• Daily Pay
• Career Development
• Tuition Reimbursement
• On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)
• Educational Stipend
• Certification reimbursement (up to 1 certification)
• Referral Rewards

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.