Director Of Operations

Shift: 8:00 am - 5:00pm 

Job Summary:

Responsible for overseeing the organizational operations (including Near Term, Short- and Long-Range operational activities) including all aspects of evaluation, implementation and administering federal, state, and commercial contracts, ensuring all contracts compliance requirements, customer satisfaction and performance and productivity effectiveness. Position requires strong interpersonal skills, and compassion and respect for persons with disabilities.

Essential Functions:

Contract Compliance

• Responsible for operational contract compliance with workload schedules, staffing requirements, logistical support requirements with major and minor equipment, supplies, and fiscal viability. Review timeframes, timelines and worked hours projections in support of employment of people with disability and the AbilityOne Program.
• Review and assist with pricing for new contracts and contract renewals utilizing an

estimation tool (i.e., JET, etc.), relevant operational factors per facility, productive and unproductive timelines, services frequencies and methodologies, maximum productivity capabilities, and transportation or movement strategies.

• Ensure that all contract operations are managed effectively and that requirements are met timely and in accordance with customers (US Government or commercial partners) expectations, procedures and objectives. Ensure that Chimes District of Columbia’s (DC) goal of providing quality services to its customers is a priority.
• In collaboration with the Contracting team, ensure that all contracts and sub-contracts are following all applicable laws and regulations.
• Supervise the fulfillment of contract terms and conditions according to federal policies, regulations and legislation including, but not limited to, the Federal Acquisition Regulations (FAR) and its Agency supplements.
• Establish operational standardization of procedures, systems, and practices in accordance with industry standards for the line of business in execution. (i.e., Cleaning Management Institute (CMI), International Sanitation and Supply Association (ISSA), etc.)
• Monitor and ensure the implementation of the technical training and On the Job (OJT) operational capacity to provide relevant, solid and professional services to the customers.
• Implement effective reporting and communication systems from Project Managers to CAs, DOO and VPO levels. Establish Key Performance Indicators (KPI) and provide Knowledge Management opportunities at the operational levels.
• Establish systems to supervise the effectiveness, performance and productivity of all subcontractors under Chimes DC in support of operational capabilities.
• Advise on acquisition strategies and alternatives for contracts available in the AbilityOne

        network, Maryland Works and other programs in support of social-economical advantages

• Assist with evaluating and identifying new business opportunities for any business line (janitorial/custodial, grounds maintenance, facility maintenance, logistics services, etc.) and any other niche markets in government and commercial areas and assist with writing contract proposals.
• Review proposals and contracts for operational processes implementations and capabilities impacts and execution performance/productivity analysis. Provide recommendations with sufficient information analysis and necessary sources.
• In collaboration with the Contracting team, develop and review proposal preparation and advise on renewal strategies and alternatives for contracts.
• Evaluate compliance with contract terms and conditions, regulations, and federal policies and facilitate resolution of contract disputes.
• Interpret contracts including laws, rules, regulations, policies and procedures relating to contracts

Leading Others:

• Responsible for interviewing, evaluating and supervising Contract Administrators and Project Managers/contract site management employees for Chimes District of Columbia contract sites to ensure job completion per contract specifications.
• Responsible for the performance of subcontractors regarding effectiveness and productivity.
• Assist and review development of work schedules for personnel to meet contract requirements and maintain within budget levels to include maintenance of time and payroll data.
• Work cooperatively with others including all staff, supervisors, co-workers, community professionals, customers, vendors, Government, AbilityOne Commission members, Source America, Maryland Works, MAA and the public.
• Contribute to a work atmosphere in a manner which is positive, enthusiastic, respectful and courteous
• Be a positive role model for individuals served and Agency staff.

General:

• Prepare and provide a wide range of other reports, metrics, and Key Performance Indicators.
• In collaboration with the Logistics and Supply Manager, standardize, track and prepare recommendations, and manage quotes for all required supplies and equipment for current and proposed contracts including subcontracts keeping within budget guidelines.
• Responsible for maintenance of inventory documentation and on-going maintenance of operational equipment. In collaboration with the Logistics and Supply Manager, track minor and major equipment/vehicle maintenance schedules.
• In collaboration with the Safety department, responsible for implementing safety policies and procedures to ensure workplace safety.
• Be familiar with Chimes District of Columbia Health & Welfare plans and the Agency’s Collective Bargaining Agreements (CBA) and their administration as applicable to contracts pricing and execution.
• Represent the organization in dealing with the Government, Source America, MD Works and other public and private organizations, individuals and the general public as needed/required.
• Attend and participate in Committee meetings and other meetings as requested.
• Stay current in knowledge of all aspects of our business lines operational developments, (i.e., facility management, logistics, grounds, custodial methods, new technologies, new materials and equipment.)
• Create and support the implementation of all policies/procedures, rules, and applicable regulations.
• In collaboration with the Quality department, ensure program quality is maintained and enhanced as related to all current and new business.
• Use and expand on technology for the completion of specified job duties.
• Attend work regularly according to assigned work schedule and in accordance with Agency policy.
• Adjust hours and days worked to include weekends and holidays if it becomes necessary.
• Attend and participate in service training, staff meetings, and other activities to facilitate professional development.
• In collaboration with the FSO, ensure that proper procedures for security regulations and procedures at sites for access privileges and comply with Contractor’s rules for the sites and ensure that others also comply.
• Follow instructions and abide by Agency policies and procedures.
• Provide weekly/monthly reports and updates regarding progress towards objectives to VPO to include all issues encountered.
• Complete required in-service training, including, but not limited to, OSHA Standards, Fire Safety and other safety precautions as directed by Human Resources.
• Interact with Chimes District of Columbia employees and the general public.
• Perform site visits for various contract, inventory, and audit needs.
• Maintain confidentiality in all work related matters.
• Utilize due diligence in all work related matters.
• Assure a high level of quality in performance of all work.
• Comply with all Agency policies and procedures and follows contract specifications.

Secondary Functions:

• Maintain liaison with customers, representatives and occupants of building services.
• Plan, create and implement staff professional development programs as part of OJT.
• Responsible for the review of preparation and implementation of Quality Control Plan including communicating quality issues and ensuring resolution.
• Work cooperatively and effectively with Agency volunteers maximizing the volunteers experience while meeting the needs of individuals served and the programs.
• Assumes other duties, responsibilities, and special projects as needed

                        *Duties, responsibilities, and tasks may change at any time with or without notice

Physical Abilities Needed to Meet Work Demands:

• Ability to sit for long periods of time
• Ability to visit sites and walk steps and long distances
• Ability to lift, carry, and push up to 50 lbs. as needed
• Ability to see details on the floor, above the head, or on surfaces

Job Competencies Needed for Success on the Job:                      

• Ability to work independently and collaboratively with others
• Ability to maintain confidentiality and privacy
• Ability to communicate effectively with employees and government staff
• Ability to supervise and develop others
• Ability to make decisions and solve problems
• Ability to plan, implement, organize, and prioritize
• Ability to be flexible and dedicated to quality and customer service
• Ability to manage multiple tasks effectively
• Ability to react immediately to emergency situations
• Ability to analyze data, create reports, metrics and statistical view and recommend actions
• Ability to read, write, and speak (communicate and relate information) English
• Ability to use technology for completion of specified job duties
• Ability to manipulate numbers, spreadsheets and tables
• Ability to maintain and submit reports, logs, and other paperwork in a timely manner
• Ability to understand and apply technical written material
• Ability to understand and comply with safety procedures and environmental requirements
• Ability to operate machinery without posing a safety hazard to self or others
• Ability to use and care for equipment and cleaning supplies properly
• Ability to complete tasks in a timely manner with numerous interruptions
• Ability to attend work regularly and remain on site for scheduled shift
• Ability to work a flexible schedule as required
• Ability to attend and participate in training and work related meetings
• Ability to demonstrate integrity and ethical standards in job performance
• Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
• Ability to provide guidance, direction, and technical support
• Ability to comply with all building, security, and company policies and procedures

 Other requirements: 

• Valid driver’s license from state of residence and ability to drive
• License must have been valid for at least 3 years
• If driving a 15 passenger van, must be at least 25 years old
• Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures

Essential Personnel:

This position is designated as essential.  This means that when the facility is faced

with an institutional emergency, employees in this position may be required to remain at their work location or to report to work to protect, recover, and continue operations at the facility.

Education:

• Master’s degree in Business Administration from accredited institution preferred
• Knowledge of government contracting practices
• Valid CPR/FA certification preferred
• Knowledge of green cleaning principles and CIMS certification requirements
• Knowledge of electronic tracking systems
• Knowledge of regulatory standards, custodial standards, and facility management
• Knowledge about regulations for MSDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens

Experience:

• Ten (10) years demonstrated experience at executive or senior management level developing employment opportunities for people with disabilities and/or performing federal and state government contractual services
• Demonstrated skills in business management, contract development, and agency administration
• Demonstrated ability and knowledge of software and computer operation
• Knowledge of quality enhancement principles, system and assessment tools
• Knowledge of government benefits and other resources with the ability to access same for individuals employed
• Knowledge of regulatory standards
• Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications

Notes: At the discretion of the Personnel Officer, additional related experience and/or   education may be substituted in lieu of the requirements specified above under Education and Experience

What’s in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week):

• Competitive Pay
• Medical, Dental, and Vision Insurance 
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through “Tickets at Work”
• Discounts on Verizon mobile service
• And More!

Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.

#cdc202