Director Of Operations

JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Director of Operations
The Director of Operations reports into the Account Lead and is responsible for delighting our client through the strategic and tactical delivery of Operations and Maintenance services in accordance with our contractual requirements and JLL best practices.
Responsibilities:
Accountable for results of the Operations Team in the areas of Facility Management, Engineering and Fire Life Safety in accordance with contractual requirements
Solid problem-solving skills and technical MEP and FLS expertise with the ability to provide strategic and tactical leadership in support of achieving firm and client goals and objectives.
Responsible for developing a high performing team including staff succession and growth plans.
Ensure client satisfaction by providing a seamless interface; demonstrate leadership, responsiveness, and creativity.
Ensure operational compliance with all JLL ethical guidelines, policies and best practices;
Lead operational team to be “audit ready”, collaborating with account leadership as required for success
Foster an environment for continuous improvement including the completion of root cause analysis (RCA) and corrective action plans (CAPAs)
Ensure operational compliance with all safety requirements and required local, state and federal laws and regulations
Support the development and delivery of contractual deliverables including client presentations.
Prepare, submit and manage workstream budgets, track variances and identify/support cost savings measures, ensure workstream compliance with JLL financial processes/controls.
Identify and implement best practices to provide exceptional client service delivery; communications, reporting and delivery of service
Work collaboratively with all stakeholders including client, outside legal counsel, contractors/vendors/consultants, and all JLL resources.
Other duties as assigned.
Qualifications:
Possess at least five years (within the past seven years) experience in the management and supervision of building mechanical operations and maintenance of a single class A high-rise that totals 1,000,000 gross square feet or more
Proficient knowledge of Facilities Management, Facilities Engineering and Fire Life Safety
Demonstrated leadership/management skills and the ability to effectively manage change
Ability to communicate complex ideas in a concise and summarized manner
Ability to recognize and diagnose trends and patterns and problem-solving ability
Experience in implementing quality assurance and continuous improvement programs.
Analytical skills – operational performance and reliability maintenance
Public speaking acumen and the ability to engage large groups
Ability to develop and maintain trust with internal and client stakeholders
Previous experience leading large teams in a fast-paced, agile environment
Detail-oriented, organized, flexible, and a desire to tackle new challenges
Ability to inspire and move people to action, including self, with a sense of urgency
Advanced computer skills (MS Office, including Excel, Word, Power Point, and Outlook); Google suite is a plus
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.