DIRECTOR OF OPERATIONS

At Park Hyatt New York, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences to every guest. Park Hyatt is a place where luxury and high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

The goal of the Director of Operations is to work directly with all areas of the hotel and will report directly to the Hotel’s General Manager. They are to provide senior leadership and support to other managers and colleagues in executing our purpose. The ideal Director of Operations will accomplish this by monitoring the daily functions of the Rooms and Food & Beverage. This position will also have direct responsibilities including providing support and guidance to the hotel, ending in a positive guest experience.

Responsibilities include:

• Providing senior leadership by developing and assuming key management responsibilities

• Assume the role of liaison between all departments within the hotel

• Conduct weekly staff meetings, including weekly training sessions presented by managers and self-using the steps to effective training according to Park Hyatt New York standards, and the review of previous and operations efforts.

• Meet all financial review dates and corporate directed programs in a timely fashion.

• Hold a monthly financial review with all department managers.

• Ensure that all department heads maintain budgeted productivity levels.

• Develop managers for future advancement through competency training and corporate sponsored training programs.

• Participate in required M.O.D. coverage as scheduled.

• Supervise departmental performance and provide them council

• Manage hourly and management colleagues through scheduling, payroll, training, coaching, evaluating and hiring

• Lead and coach the team towards achieving exceptional guest service and employee satisfaction results

• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.

• Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.

• Monitor ordering, cost, quality and consistency on a daily basis ensuring financial performance and control

• Organize and facilitate departmental meetings, training and goals setting

Salary Range: $140,600 - $217,700

Qualifications

• In-depth skills and knowledge of hotel operations

• Possess strong leadership, communication, organization and relationship skills

• Experience with training, financial management and customer service

• Proficient in general computer knowledge

• Previous experience with Hotel and Management Systems; such as Opera, Reserve, HotSOS, Kronos, Etc.

• A true desire to exceed guest expectations in a fast-paced customer service environment

• Ability to work a flexible schedule including nights, weekends, and holidays

• Previous Luxury Experience preferred

• Attend all hotel required meetings and trainings.

• Participate in M.O.D. coverage as required.

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

• Must be able to maintain confidentiality of information.

• Minimum of 8 years of Hospitality or relevant management experience required

• Perform other duties as requested by management.