Director Of Operations

The Director of Operations leads a team charged with supporting platform operations and continually improving the client contact center and scheduling to ensure strong facility relationships, surgeon satisfaction and anesthesiology provider support. Stewards performance to and chart a course forward for leadership as it relates to service and resource deployment.

The estimated annual base compensation for this role is $100,000 - $151,300, with an annual bonus target of 25%. Base compensation will be determined based on relevant KSAs (knowledge, skills, and abilities). 

• Assists in the formulation of a business improvement vision.
• Operationalizes the improvement plan with a detailed project and resource plan & execution to improve scheduling and other operational aspects of the group.
• Prepares an annual budget in coordination with cross-functional partners & leadership. Aligned to hit USAP Colorado's annual budget and EBITDA targets. Able to manage, guide and lead employees to ensure appropriate financial processes are being used.
• Directs team in the delivery of daily, weekly, quarterly and annual service, scheduling and other operational deliverables. These include annual vacation planning, quarterly call and assignment schedule, call assignment trade(s) and the daily published schedule.
• Formulates and stewards scheduling scorecard results in the areas of quality, productivity, financial impact, service levels and timeliness.
• Organizes and administers key Physician led operations centric sub-committees. Primary point person for ensuring meeting agendas are crafted and communicated. Also, responsible for ensuring meeting minutes are properly published and proper resources are engaged for effective meetings.
• Provides operations analysis, support and recommendations as appropriate to improve service quality, productivity, financial performance and Physician owner support.
• Establishes benchmarks and drives to maximize performance metrics on scheduling enabled service levels.
• Oversees the development, approval, retention and execution of key operational policies and procedures.
• Works effectively with cross-functional team members including departmental team members in Finance, HR, IT, RCM & Quality departments to achieve desired results and intended improvement plan objectives.
• Drives productivity improvement and enhanced income performance through best practices and proper workforce alignment.
• Performs other duties as assigned.

Knowledge/Skills/Abilities (KSAs):

• Bachelor's degree in business, healthcare or operations.
• Minimum 7 years professional experience.
• Minimum of 2 years’ experience directing a team.
• Minimum of 3 years of healthcare, surgery or physician services experience.
• Strong project management and change leadership experience.
• Strong communication skills.

• Occasional Standing

• Occasional Walking

• Frequent Sitting

• Frequent hand, finger movement

• Use office equipment (in office or remote)

• Communicate verbally and in writing

US Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.