Director Of Operations

MarillacHealth is hiring a Director of Operations!

This position would be located in the Grand Junction. However, there will be required travel to all locations.

Job Summary: The purpose of this position is to provide leadership to the Clinical Operations Department, to include planning, organizing, coordinating and directing all aspects of this department. The incumbent oversees the operations for both the medical program and the front desk. This position manages the following: front desk, call center, medical records, medical assistants and patient navigators.

Essential Functions:

• Promotes mission, vision, and values of Marillac Health.
• Schedules, conducts, and documents regular meetings with direct reports.
• Actively participates on the Leadership Team to develop and implement strategic objectives in support of the organization’s Mission, Vision and Key Success Factors outlined in the Strategic Plan.
• Forms an effective partnership with all leaders, engaging the team in accomplishing organizational goals.
• Evaluates and advises on the impact of long-range planning of new programs/strategies and regulatory action as those items impact clinical operations. Ensures that plans facilitate and support the delivery of cost-effective, high quality patient care and maximizes patient satisfaction.
• Plans, develops, organizes, implements, directs and evaluates the organization's operational function and performance. Continues improving the programs, policies, practices and processes associated with meeting the strategic and operational issues of the organization as they apply to operations.
• Maintains a high customer service standard. Leads operations effort to provide an excellent work environment for employees and an outstanding service experience by patients.
• Provides day to day leadership and oversight of operational efficiency and quality at all sites, including direct supervision of managers, supervisors and staff with a direct reporting relationship.
• Recruit, hire, terminate and render other disciplinary actions as outlined by the organization for assigned departments.
• Develops, implements, evaluates and revises, as necessary, departmental policies and procedures.
• Monitors compliance with patient records documentation requirements
• Works with the Chief Financial Officer to prepare and manage the budget and other financial measures of the Operations department. Achieves budgetary goals and objectives.
• Actively participates in the organization’s Quality Improvement programs, to include, but not limited to, team functioning/meeting, PDSA efforts, quality performance reports and implementation of necessary change to reach goals.
• Maintains a safe work environment and implements and actively enforces the clinic’s safety policies.
• Has knowledge of and is compliant with all laws and regulations governing areas of responsibility.
• Participates in professional development activities and maintains professional affiliations.
• Demonstrates sound judgment when delegating responsibilities to subordinates and team members
• Promotes effective teamwork.
• Utilizes appropriate chain of command.
• Ensures that all reports maintain current licensure, education requirements, certifications, competencies, and all other job requirements pertinent to assigned positions at all times.
• Collaborates with Quality Director and other key team members to quickly and effectively resolve and respond to patient complaints.
• Performs other duties and responsibilities as required.

Competencies:

• Superior skills in leading and managing people, consummate team builder
• Ability to build relationships and trust with providers, leadership and staff across all service lines
• Respectfully and productively challenges the status quo
• Assesses opportunities for new revenue streams
• Ability to execute plans of action and move organizational and departmental goals forward
• Champion change initiatives

Required Education/Experience:

• Bachelor’s Degree
• Minimum of five years of experience in a healthcare leadership positions, including at least seven years in a health care organization

Preferred Education/ Experience:

• Master’s degree in health care administration or business administration preferred.
• Community Health Center experience preferred.

Preferred Credentials and Experience:

· Knowledge of the principles and practices of health care administration.

· Knowledge of federal and state regulations (e.g., HIPPA, HRSA, CLIA, OSHA, etc.).

· Knowledge of clinic policies and procedures to manage its operations and to ensure effective patient care.

· Knowledge of the principles and practices of employee development sufficient to manage the departments.

· Knowledge of computer systems, programs and applications.

· Ability to embrace diversity and build successful teams.

· Ability to develop positive relationships.

· Excellent verbal and written communication skills.

· Ability to work flexible and extended hours and to travel between sites as needed.

Additional Eligibility: Must be current or willing to be vaccinated for the following

o TDAP (up to date booster)

o MMR series

o Varicella

o HEP B series

o Flu Shot

o TB Screening

Pay determined based upon experience.

This position is open until filled (posted 11/4/2023)