Director Of Operations

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Director of Operations in Walnut Creek, CA!

*Not near Walnut Creek, CA? If you are open to relocation, let us know!

Primary Purpose

The Director of Operations is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.  Manages the day to day and oversees the Banquets and Catering staff & Food &Beverage. Director of Operations will have a “dotted-line” with Front Desk, Guest Services, Housekeeping and Maintenance responsibilities.

FEATURED BENEFITS:

*Medical, Dental, Vision, Life and Disability Insurance

*FSA

*Employee Assistance Program

*Hotel Discounts      

*401K and ROTH 401K

*Growth opportunity

*Paid Time Off

*Sick Time Off

Essential Responsibilities:

• Directs the delivery and measurement of guest services within assigned departments consistent with the enterprise’s core service standards. Conducts sign-off of all Service Standards by position. Ensures the maintenance and execution of best-in-class service and drives results through staff professional development and appropriate training programs that monitors results through evaluation, inspection, and analysis. Interfaces with team members frequently and keeps open communication in order to ensure a cohesive, consistent workforce that understands and provides guest service at an exceptional level. Provides vision and direction for department management for all assigned departments.
• Mentor department leadership and establishes the parameters that empower and develop managers/supervisors with the authority to accomplish the duties of their assigned positions. Prepares department leadership for succession through development of key identified areas.
• Conduct weekly staff meetings, including weekly training sessions presented by managers the steps to effective training according to Windsor standards.
• Tour the operating departments daily, making adjustments as needed via department heads.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Performs other duties as assigned to support the efficient operation of the hotel.

Education and Experience Requirements:

• • Bachelor’s Degree required.
  • Degree in hospitality, business administration or related field preferred.
  • Background in Rooms and Food & Beverage Operations required.
  • Seven (7) years of hotel operations experience in full-service hotel, and five (5) years’ supervisory/management experience required.
  • Excellent technical skills to include MS Office, PMS system, Dephi and Oracle.
  • Experience budgeting and forecasting for Food & Beverage revenues, Cost of Sales, Direct Expenses, labor productivities and capture ratios.

Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.