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Form of workWe are seeking aDirector of Internal Communicationswho will be responsible for leading the strategic planning and execution of Internal Communications for Johns Hopkins University’s faculty, staff, and students. Reporting to the Assistant Vice President for Strategic Communications, the Director will lead an Internal Communications team in the University Communications Office, and effectively collaborate with leaders and stakeholders across the institution.
The Director of Internal Communications will be responsible for all internal-constituency focused digital communications, including email, web, and multimedia content, and will partner with offices across the university to advance 21st century communications best practices. The Director will partner with offices and leaders across the institution to develop proactive strategies that communicate the university’s mission and priorities and build brand affinity among its diverse range of Internal constituencies — inclusive of its staff, faculty, and undergraduate and graduate student bodies.
As a partner to offices across the institution tasked with leading the university’s commitment to diversity, equity, and inclusion, as well as its goal of becoming a national employer of choice, the Director will partner with key operational leaders throughout the university to develop proactive communications plans and content strategies that engage JHU’s diverse workforce consisting of faculty, staff, post-docs, and bargaining unit staff and graduate workers. This role will also work with internal subject matter experts and external partners to develop and implement content plans that increase awareness of Hopkins benefits and employee-support programs, as well as effective change management communications strategies.
The Director of Internal Communications is a newly created role that requires experience effectively engaging with diverse audiences and demonstrated success developing strategic communications plans that effectively reach and engage diverse constituencies, with differing information consumption and accessibility needs, across a range of geographic locations.
Specific Duties & Responsibilities
- Work with senior leadership to develop and execute integrated strategic communications plans and messaging for internal constituencies.
- Lead the development and execution of multimedia communications strategies that and inform and engage while building brand affinity among internal constituencies.
- Proactively partner across the institution to create and implement effective strategic Internal Communications plans and processes and contribute to the expansion of the Internal Communications technology tool set.
- Create and improve processes that continue improving the quality of work.
- Serve as communications advisor to leaders and program teams across the university for effective department/division level communications in a highly decentralized and matrixed organization.
- Develop and integrate consistent messaging across Internal Communications channels and among main Internal Communications clients (HR, President’s Office, Provost’s Office, Deans, Institutes, etc.) to ensure effective and engaging communications that connects all faculty, staff, and students to the JHU mission.
- Manage planning for internal events and meetings including, but not limited to: University wide town hall meetings, listening sessions, conferences, etc.
- Work with analytics staff to develop and execute an effective and consistent Internal Communications data measurement system to regularly evaluate and improve Internal Communications efforts.
- Serve as communications representative on university workgroups as needed.
Special Knowledge, Skills, & Abilities
- Confidence and credibility as a subject matter expert in Internal Communications best practices, and ability to effectively engage diverse constituencies, build professional relationships, and command the respect of colleagues and University leadership.
- Demonstrated ability to proactively craft substantive and cohesive messaging based on the institution’s strategic goals and mission, communicate messages successfully with key audiences, and adapt and adjust messages as appropriate over time.
- Strong writing and editing skills, including a proven history of writing effectively for different communications platforms, formats and audiences, and the ability to simplify complex information for lay audiences.
- Strong knowledge and understanding of digital communications strategy, platforms, and tools, including email and newsletters, web content strategy, content management platforms, and other related technology.
- Experience developing and executing integrated brand, communication, and marketing campaigns.
- Ability to translate and evangelize digital communications and marketing concepts and best practices for programmatic staff and partners.
- Demonstrated success working in and navigating large, decentralized, and matrixed organizations and ability to thrive in a highly collaborative, consultative environment.
- Excellent project management skills and a seasoned manager of people and teams.
- Ability to juggle multiple projects simultaneously, and to meet complicated and frequent deadlines with calm, humor, and exceptional professionalism.
- Must be flexible, adaptable, and thrive in a fast-paced, results-driven workplace.
Minimum Qualifications
- Master's Degree in Communication, marketing or related field.
- Eight years related experience.
- Communication skills. Writing/editing/public relations skills.
- Additional experience may substitute for education to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
- Five years of senior level management experience.
- Experience as an effective leader of communications teams.
- Success in designing and implementing creative, innovative, and effective Internal Communications and change management strategies.
Classified Title: Director Communications & Marketing
Job Posting Title (Working Title): Director of Internal Communications
Role/Level/Range: L/04/LE
Starting Salary Range: Min $85,400 - Max $149,500 (Commensurate with experience)
Employee group: Full Time
Schedule: Monday- Friday/ 8:30am - 5:00pm
Exempt Status: Exempt
Location: Hybrid/JH at Keswick
Department name: University Communications
Personnel area: University Administration
Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.
Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Note: Job Postings are updated daily and remain online until filled.
