Director of Information Technology (IT)

ABOUT GRAND LIVING

Grand Living is changing the way generations embrace life and is quickly becoming an iconic brand in senior hospitality. What began as a vision to create distinctive senior living communities has evolved into a collection of remarkable residences, offering luxury-inspired amenities and extraordinary service to residents and guests. Our communities include gracious appointments, stunning décor and design excellence at every turn, but from the moment you are greeted, you’ll experience something far more luxurious than the architecture: our people. Their unparalleled commitment to personal service in every engagement is at the very heart of what we do.

ABOUT THE POSITION

The Director of Information Technology (IT) will ensure the smooth operation of computer and phone systems throughout Grand Living and will manage projects that streamline IT processes and improve both the end user and customer experience. He or she will maintain the day-to-day IT operations required internally, including system maintenance, upgrades and troubleshooting, ensuring that the company’s IT infrastructure is up and running, enabling team members to do their jobs and the company to achieve its goals. The Director of IT will be the first point of contact for all IT support requests, will handle incident response and resolution, and will monitor system performance to minimize downtime and disruptions.

In addition, in collaboration with contract IT vendors, this position will be responsible for implementing security policies, procedures, and protocols, monitoring for potential threats, conducting risk assessments, and ensuring compliance with relevant security standards. The Director of IT will also research and propose solutions to streamline the procurement, deployment, and tracking of end user IT Equipment, including obtaining supplier quotes, documenting costs/benefits, and presenting recommendations.

KEY RESPONSIBILITIES

Hardware/Software Requests

• Procure and deploy technology equipment for new hires
• Process access requests and manage access to network and business services
• Implement Asset Request and Security Access process

Inventory Management

• Maintain current and accurate inventory of all technology equipment, such as laptops, monitors, iPads, iPhones, printers, company issued cell phones, etc.

Provide Technical Support to Users

• Communicate with local and remote users in person, on the phone, or via email to resolve issues
• Plan, launch and continuously build upon FAQ and troubleshooting site/knowledge library for commonly encountered challenges
• Implement Work Order/Service Ticketing technical solution

Managing Projects

• Research new technologies to address business needs or technology gaps
• Prepare training materials and documentation to educate team members on utilizing technology
• Assist with the development of Grand Living's IT Strategic Road Map
• Assist with solution deployments/conversions

QUALIFICATIONS & REQUIREMENTS

Experience

• Three (3) to five (5) years of desktop or help desk experience
• Three (3) to five (5) years as an IT Manager
• Ability to troubleshoot, diagnose and repair technical issues via a remote environment
• Experience managing IT projects and deploying solutions

Education

• Associates Degree in Information Technology, Computer Science, or other similar degree required
• Bachelor’s degree in Computer Science preferred or combination of education and relevant work experience

Certifications Preferred

• Certified Information Technology Manager (CITM)
• Project Management Professional (PMP), PMI Agile Certified Practitioner (PMI-ACP), or Certified ScrumMaster (CSM)
• Microsoft-Certified
• HDI Desktop Support Technician Certification

Skills & Abilities

• Proficient in latest technology for IT systems and management
• Proficient in Microsoft Office Suite / 365 applications
• Thorough understanding of IT and practical applications to support a company’s goals
• Strong organizational skills with attention to detail and the ability to multitask
• Excellent written and verbal communication skills
• Strong interest in both learning and teaching

BENEFITS

We offer competitive compensation and a full benefits package for full-time employees including 1) a generous Paid Time Off (PTO) program offering 120 hours of PTO in the first year, increasing to 160 hours in the second year, and continuing to build with length of service; 2) affordable insurance options for medical, dental, vision and more; 3) a 401(k) with a 4% company match on a 5% contribution, 4) automatic life insurance and AD&D coverage for all team members with a robust employee assistance program (EAP).

EQUAL OPPORTUNITY EMPLOYER

At Grand Living, our motto is “Your Life. Uniquely Embraced.” We are proud to be an equal opportunity employer, committed to creating an inclusive and supportive environment for all, where our differences aren’t just accepted, but celebrated.