Director of Information Technology

Salary: $118,000.00 - $128,000.00 Annually
Location : 3000 NE 4th Street Renton, WA
Job Type: Exempt
Job Number: 23-E0022
Department:Information Technology
Opening Date: 12/20/2023
Position
Empower Higher Education through Inclusive Tech Leadership! RTC's College Technology Services Team is hiring a Director of IT! The Director of Information Technology reports to the Executive Director of College Technology Services. The Director of Information Technology is responsible for the day-to-day operations of the Infrastructure Services team as well as the college information security program. This includes all networks; network security services; physical and virtual server infrastructure on premises and hosted in public or private cloud environments; storage; and backup and disaster recovery operations, as well as internal and external audits and assessments.
Working closely with the Executive Director to establish infrastructure direction and goals, the Director of IT is responsible for providing leadership and technical expertise to the daily operations of the IT Infrastructure and System Administration team. This position develops, implements, and maintains processes and procedures to ensure the delivery of reliable, highly available, and secure network, communications, storage, and back-end computing resources to the college. This position ensures that the quality of system administration, identity management, integration, and application development services delivered to the campus is maintained at acceptable levels, including managing incident response and escalations, as well as future growth and disaster recovery planning. This position will communicate and consult regularly with other IT staff to ensure operational requirements are being met. This position works in a team environment with the rest of IT leadership to provide appropriate levels of IT support to meet the needs of the campus.
The pay range for this full-time exempt position is $118,000 to $128,000 Annually. The priority consideration date is on January 10th, 2024, but will remain open until filled.
Renton Technical College, located southeast of Seattle, has provided quality education in a variety of occupations for over 75 years. Our professional-technical certificate and degree programs offer entry and mid-level training in the areas of allied health, trades and industry, culinary, business, technology, and automotive. Our outstanding college & career pathways program with classes in adult basic education, English as a second language, and GED preparation is available to those who need additional preparation before entering a training program and for those who simply wish to improve their math and English skills. Career Education and apprenticeships degrees round out our offerings.
As an Achieving the Dream and an Aspen Institute top 10 finalist in Community College Excellence, RTC is also proud to be a Military Friendly School, serving those who chose to serve. Renton Technical College is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its faculty and staff. The students that we serve come from a variety of backgrounds and are over 60% of color. We strongly encourage members of historically minoritized groups, veterans, and bi- or multi-lingual individuals to apply for this position to help meet the needs of our diverse students and service district.
Key Responsibilities / Essential Functions Include

• Demonstrate multicultural competence (including an awareness and understanding of historically disadvantaged populations) and create an educational and work environment that affirms commitment to equity, diversity, and inclusion.
• Support the college's mission by creating a learning and work environment of mutual respect and fairness, while encouraging creative and critical thinking. Contribute to the appreciation of diversity and foster a climate of multicultural understanding.
• Manage the daily operations of the IT Infrastructure and System Administration team to establish and maintain efficient distribution of responsibilities, ensure that projects are adequately staffed, incident reports are responded to and resolved in a timely manner, and new project and resource requests are handled efficiently and effectively.
• Oversee planning, operations, and support for:
  • Physical, virtualized, and cloud-based server and storage infrastructure
  • Network and telecommunications infrastructure
  • Identity management infrastructure, including but not limited to Okta and Microsoft Active Directory
  • Cloud-based systems including but not limited to Microsoft 365, Microsoft Azure, Google Workspace, and Amazon Web Services
  • Backup and disaster recovery systems and services

Establish and maintain operational procedures, change management processes, and documentation for IT Infrastructure and System Administration.

Develop, document, and review metrics and assessments for IT Infrastructure and System Administration team activities.

Oversee professional development of the IT Infrastructure and System Administration team, including coaching, training, and annual performance evaluation.

Work with the IT leadership team to investigate, research, and resolve escalated customer issues.

Work collaboratively with the IT leadership team on the development of IT policies, procedures, and service level agreements.

Work collaboratively with the IT leadership team on strategic planning and institutional effectiveness activities

Actively participate in campus and system committees and activities, as well as lead the college's cybersecurity awareness and training. This includes internal and external IT assessments and audit processes and activities.

Actively participate in continuing education and professional development to maintain and upgrade skills and knowledge.

Required Knowledge, Skills and Abilities

• Bachelor's Degree in Information Technology, Information Systems, Computer Science, Management Information Systems, Computer Engineering or a related field.
• Seven years of IT experience with and emphasis in networking, system administration, or cloud computing; AND Three years of supervisory experience with an IT organization.
• Demonstrated ability to promote universal design and accessibility. Proficiency in (or ability to learn within 6 months of hire) the production of accessible content, whether print or electronic.
• Demonstrated customer service skills in past work history including excellent analytical and problem-solving skills, excellent interpersonal, oral and written communications skills, ability to read, write and interpret operation/maintenance manuals, equipment specifications, procedure manuals, ability to write proposals, reports and correspondence.
• Additional Preferences include:
  • Certified Information Security Professional (CISSP) certification, or
  • Certified Information Security Manager (CISM) certification
  • Familiar with NIST and ISO security standards
  • ITIL Foundations Certification
  • Virtualization Experience
  • Familiar with PCI DSS and GLBA compliance
  • Service Desk Management
  • Automated Deployment Tools
  • IT Support in Higher Education

Must be able to travel periodically within the State of Washington.

Ability to speak a regionally top spoken language other than English is preferred (Spanish, Vietnamese, Russian, Somali, and Chinese).

SPECIAL REQUIREMENTS, LICENSES AND CERTIFICATIONS:
None
WORKING CONDITIONS:
Work performed is primarily sedentary in nature (seated, computer workstation work,) with frequent use of computer and exposure to terminal screens in performing work assignments, in an office environment which is adequately heated and ventilated. Meetings in locations are held on and off campus.
Terms of Employment
In the interest of providing a healthy, safe and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Renton Technical College to maintain an alcohol and drug-free workplace for our employees and students.
The person hired is required to provide authorization for employment in the United States. All offers of employment are contingent to background checks, including employment and required degree/credential verification. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform successfully in the position. Finalists are required to complete the Sexual Misconduct Disclosure form as required under RCW 288.112.080. Post offer, pre-employment criminal background checks are also required.
For questions regarding this position contact
Nia Wiliams,425-235-247
EEO STATEMENT: Renton Technical College provides equal opportunity in education and employment and does not discriminate on the basis of race, color national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veterans or military status, or use of a trained guide dog or service animal, as required by Title VI of the Civil Rights Act of 1964, Title VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Sections 504 and 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Act and ADA Amendment Act, the Age Discrimination Act of 1975, the Violence Against Women Re-authorization Act and Washington State Law Against Discrimination, Chapter 49.60 RCW and their implementing regulations. The following college official has been designated to handle inquiries regarding the nondiscrimination policies: Title IX / EEO Coordinator, Vice President of Human Resources 3000 NE 4th Street Renton, WA 98056 (425)235-7873, titleix@rtc.edu.
Jeanne Clery statement: Notice of Availability of Annual Security and Fire Safety Report: In compliance with Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of the College's commitment to safety and security on campus, Renton Technical College reports the mandate information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. Renton Technical College's Annual Safety and Fire Report is available online at: For information on how to access the RTC Daily Crime Log follow this link: https://www.rtc.edu/node/4321
We acknowledge that RTC sits uninvited on the ancestral land of the Puget Salish people, including the Duwamish, Suquamish, Snoqualmie, Tulalip, and Muckleshoot Nations. We are grateful to the original inhabitants of this land, upon which we gather and dialogue. We also acknowledge our increasingly virtual world, in which RTC's work is done across multiple indigenous lands, in some cases, away from Puget Salish territories. We thank the original caretakers of our local lands and waters, who are still here.
Beyond acknowledgment, we each have an obligation to learn about and support our local tribes. Find out how on our resources page, which includes scholarships for Indigenous students.
2023 Employee Benefits Summary
Eligible employees at Renton Technical College (RTC) receive a generous benefits package in addition to their paycheck, including:
Health Insurance:
Coverage begins the first day of the month following the date of hire. If the date of hire is the first working day of the month, coverage begins immediately. Spouse or same-sex domestic partner, and dependent children are eligible for coverage.
Medical Insurance
Employees pay a portion of their medical care cost through payroll deduction. The employee premium is based on the choice of plan and coverage for lawful spouses, same-sex domestic partners, and dependent children. more information can be found by visiting www.hca.wa.gov/pebb
2023 Employee Monthly Contribution by Family TierFor questions call 425-235-7861 or E-mail sqassis@rtc.edu
PEBB Medical PlansEmployeeEmployee & SpouseEmployee & Child(ren)Employee & Family
Kaiser Permanente NW Classic $172 $354 $301 $483
Kaiser Permanente NW CDHP $25 $60 $44 $79
Kaiser Permanente WA Classic $167 $344 $292 $469
Kaiser Permanente WA CDHP $25 $60 $44 $79
Kaiser Permanente WA Sound Choice $46 $102 $81 $137
Kaiser Permanente WA Value $94 $198 $165 $269
UMP Classic $135 $280 $236 $381
UMP Select $59 $128 $103 $172
UMP CDHP $29 $68 $51 $90
UMP Plus-PSHVN $97 $204 $170 $277
UMP Plus-UW Medicine (ACN) $97 $204 $170 $277
Dental Coverage
Renton Technical College provides dental coverage at no monthly premium cost to the employee. Benefit eligible employees have a choice of dental plans. Options include:

• Uniform Dental Plan (Preferred Provider Organization -PPO plan) Administered by Washington Dental Service (WDS)
• DeltaCare (Managed Care Plan) Administered by Washington Dental Service (WDS)
• Willamette Dental (Managed Care Plan) Administered by Willamette Dental

Vision
Employees do not pay separate premium for vision coverage; it is covered under the medical plan. Optical service frequency and hardware (glasses, contact lenses, etc.) vary depending on type of plan selected.
Waiving Medical Coverage
If you have other medical insurance you can choose to waive medical coverage for yourself or any family member. If you have existing coverage through your spouse or domestic partner, please contact the plan directly to see how they will coordinate benefits.
If waiving medical coverage, the employee will still be covered under the dental insurance plan at no monthly premium cost.
Medical Flex Spending Accounts (FSA& LFA) & Dependent Care FSA (DCAP)
The FSA, LFA and DCAP plans are offered by the College and the State of Washington. FSA is a PEBB sponsored benefit program that allows you to use pre-tax money in a calendar year to pay for certain out-of-pocket medical ...