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Salary- To set direction and provide effective leadership to the Housekeeping department and floor teams to maximize individual and team potential
- To inspire exceptional team performance, mentor supervisors and team members
- To build team capability, knowledge and resources to meet long term business objectives
- Ensure all Housekeeping employees comply with safe working practices in accordance with regulations & Hotel policies
- To provide operational oversight and strategic planning as well as long term development
- Refine Housekeeping services and standards
- Responsible for day to day P&L in Housekeeping and capital expenditure
- Ensure quality standards are being maintained by Housekeeping team and external contractors
- Develop and manage complex Housekeeping projects
- Establish and enforce Hotel Housekeeping policies & operating procedures to exceed guest expectations
- Initiate and institute Housekeeping policies and procedures to drive service efficiency and quality
- Develop an effective ordering and inventory system to ensure appropriate stock levels for anticipated levels of business e.g. Linen; Uniforms; Cleaning Materials
- Deploy a routine and proactive cleaning schedule with minimum disruption to the operation
- Maintain proactive communication with managers regarding all housekeeping matters
- To act as a key spokesperson for the Housekeeping department and collaborate with Hotel colleagues, guest and suppliers to provide exceptional Housekeeping services
- Functional scope includes:
- Cleaning of all Rooms, Corridors & Public areas of the Hotel
- Management and maintenance all soft furnishings across the building
- Linen for Guest Room and staff uniforms
- Laundry and Dry cleaning for staff and guests
- Floor teams – coordinate cross functional activity
- Responsible for operational profitability of area
Requirements:
- High school diploma and a college degree in hotel or business administration are required
- Extensive experience in Housekeeping Operation
- Experience in a luxury five starhotel
- In depth knowledge and experience in Housekeeping processes and controls for the below:
- Laundry and Dry Cleaning
- Linen Rooms and Uniforms
- Cleaning materials, chemicals, equipment and technology
- Excellent understanding of legislative requirements e.g. Health and Safety
- Knowledge of purchasing and inventory systems
- Prior experience managing union employees
Pay Range: $180,000 - $195,000 annual salary
Pay: $180,000.00 - $195,000.00 per year
