Assistant Director Of Housekeeping

The Assistant Director of Housekeeping at TWA Hotel will be responsible for assisting in managing the Housekeeping functions and staff on a daily basis to ensure property guest rooms, public space, and team member areas are clean and well maintained. This person will inspect areas of responsibilities and follow up with a plan for improving results. Furthermore, this role directs and works with the team to successfully execute all housekeeping operations, striving to continually improve guest and team member satisfaction and maximize the financial performance of the department. The ideal candidate for this role would be highly detail oriented and meticulous with a strong ability to connect and engage with team members and guests alike.

Responsibilities:

Ensure compliance with all housekeeping policies, standards, and procedures

Understand the importance of department's operation on overall property operations

Review staffing levels to ensure the guest housekeeping, operational needs, and financial objectives are met

Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments

Inventory stock to ensure adequate supplies

Supervise an effective inspection program for all guestrooms and public space

Ensure all team members have proper supplies, equipment, and uniforms

Communicate areas that need attention and follow up to ensure completion

Participate in departmental meetings and continually communicate a clear and consistent message regarding the departmental goals to produce desired results

Utilize available on the job training tools to train new room attendants and provide follow-up training as needed

Establish and maintain open, collaborative relationships with team members

Schedule team members to business demands and track team member time and attendance

Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy

Observe behaviors of team members and provide feedback to individuals

Ensure team member recognition is taking place

Participate in interviewing and hiring of team members with the appropriate skills

Empowers team members to provide excellent customer housekeeping.

Emphasize guest satisfaction and focus on continuous improvement

Respond to and handle guest problems and complaints

Requirements:

High school degree (or equivalency) with Hotel or College training preferred

A minimum of 3 years housekeeping supervisor experience in a full housekeeping hotel

A strong understanding of operational controls, budgeting, forecasting, and scheduling

Strong oral and written communication skills

Experience working in a labor organized environment preferred

Organizational skills and attention to detail

Proficient in the use of Microsoft Office and customer management platforms

Excellent time management

Ability to multi-task and work in a fast-paced environment

Strong leadership and communication skills

An aptitude for self-motivation

A can-do attitude and a hands-on approach

A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel