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Salary
Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:
- EAT authentic Italian food at our restaurants, cafés and to-go counters
- SHOP a selection of high-quality Italian, local and homemade products
- LEARN through our classes and our team’s product knowledge
Job Description
The Director of Digital Sales is responsible for the end-to-end strategy and successful operations of Eataly North America’s Digital Sales channels, including but not limited to restaurant delivery, grocery delivery, business-to-consumer ecommerce gifts, and business-to-business gifts.
Manages the Digital Sales Team, overseeing the functions of sales, purchasing and logistics, cataloging and merchandising, digital marketing, website development, customer service, and overall profitability. Reports to the Chief Executive Officer, North America.
- Plans and executes a comprehensive Digital Sales strategy with the goal of optimizing all sales channels to maximize online revenue while simultaneously driving an ever-improving customer experience
- Partners with corporate and global senior leadership to understand company strategy and ensure the Digital Sales strategy aligns with the overall business approach and objectives
- Manages the Digital Sales Team: hires, assigns, trains, motivates, and evaluates, providing in-the-moment coaching and feedback to drive performance and actively facilitate team members’ career growth
- Introduces new methods and creative offerings to build the Eataly brand in the area of Digital Sales and to increase profitability
- Collaborates cross-functionally with the Retail Product, Restaurant Operations, Culinary, Marketing, Logistics, and Finance teams to identify, develop, launch, and scale Digital Sales opportunities for restaurants, groceries, wine, and gift packages
- Works closely with Eataly’s web development team, based in Italy, on maintenance and updates to eataly.com
- Manages relationships with current restaurant, grocery, and alcohol delivery partners such as: Instacart, UberEats, Grubhub, Postmates, and DoorDash
- Sources new third-party partnerships; negotiates contracts and terms; manages relationships
- Builds budgets, and analyzes sales data and other relevant metrics to establish and monitor KPIs to measure and improve performance
- Uses customer feedback to verify that the Eataly online experience is as rich and robust as shopping live in a store, making process improvements as necessary
- Follows and reports on industry trends, applying research and learnings to drive results
- Ensures smooth, accurate, and efficient operations across Eataly North America’s Digital Sales business, guiding the team to promptly troubleshoot and improve areas of difficulty
- Performs other duties as required or assigned
Qualifications
- Bachelor’s Degree; Business or a related field preferred
- 10+ years of successful Digital Sales management experience for restaurants and/or retail
- 5 + years of team management experience
- Demonstrated problem-solving, organizational, analytical, and business management skills
- Prior experience managing multiple ecommerce outlets
- Exceptional communication, leadership, motivational, and team-building skills
- Knowledge of website development and SEO
- Experience with Italian products, cuisine, and wine highly preferred
JOB REQUIREMENTS
- Availability to travel up to 10% of the time
The annual compensation for this role is $135,000 – $150,000
Additional Information
Benefits and Perks
- Medical, Dental, Vision Insurance
- Paid Time Off
- Paid Parental Leave
- 401K with match or RRSP
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
- and more!
Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
