Director Of Client Services - (Lcsw/Lmsw/Lmhc) - Staten Island, Ny

JOB Title:Director of Client Services

Department: Next Step Resource and Recovery Center

Reports To: Associate Vice President, Next Step

Location:Staten Island, NY

Position Status: Full Time Permanent

Shift: Monday - Friday : 9am-5pm

FLSA Status: Exempt

DUTIES & RESPONSIBILITIES:

· Provide direction and oversight of the day-to-day operations of peer activation and care navigation services.

· Ensure program performance meets requirements as defined in contract documents and procedures.

· Manage program personnel, including collaborating with Human Resources and AVP on recruitment, orientation, ongoing supervision, evaluation, and corrective action, as needed.

· Provide initial orientation and job training related to the roles and responsibilities of Senior Peer Mentors and Care Navigators.

· Provide clinical and administrative 1:1 and group supervision to Senior Peer Mentors and Care Navigators.

· Support ongoing professional development through the identification of individual and program-wide staff learning needs and the establishment of responsive training plans.

· Monitor the staff's client level interactions (timeliness, frequency, and appropriateness), and chart documentation to support meaningful engagement.

· Manage a robust roster of individuals offered peer activation services. Roster to include contact data, linkage outcome, and engagement follow up.

· Maintain program data in secure storage and ensure staff adherence to applicable confidentiality regulations and standards.

· Develop, manage, and monitor systems to support the timely dispatch of Senior Peer Mentors to emergency rooms within 30 minutes of activation request.

· Develop Senior Peer Mentor work schedules and ensure leave or vacancy coverage plans in collaboration with the Management Team.

· Provide on-call supervisory coverage on a rotating basis and provides consultation to staff to address emergent or urgent issues they encounter in the community.

· Conduct Quality Assurance activities and develop Quality Improvement projects in compliance with program standards.

· Participate in conferences to foster communication between Senior Peer Mentors, Emergency Room Champions at RUMC and SIUH.

Requirements:

· Master's Degree required - LMHC, LMSW, LCSW, or equivalent in licensure in NYS required.

· At least 5 years of experience working with individuals with co-occurring substance use disorders required.

· At least 2 years of experience managing programs and supervising staff required.

· Demonstrated experience supervising, providing support to, and motivating a peer staff team.

· Openness to multiple pathways to recovery, including medication assisted treatment and harm reduction.

Benefits: excellent benefits package including generous paid time off benefits (4 weeks of vacation plus paid holidays, personal, sick time), employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more!