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SalaryAbout our company:
Sound View Greenport is a premeir hotel and restaurant located on the Sound in the North Fork of Long Island. Sound View is managed by Springboard Hospitality.
Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.
https://www.springboardhospitality.com/
Primary mission:
Oversee the operations of the Catering Department. Ensure productivity by all team members and guide department to meet revenue requirements. Confirm and service Hotel catered banquet events resulting in customer satisfaction and Hotel profitability.
SCOPE OF WORK + TEAM
- Reports to Area Director of Special Events & Catering
- Supports special events team
- Part of the special events team and catering
RESPONSIBILITIES
Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. Work closely with Executive Chef on menu design and concepts pricing for catering events.
Achieve budgeted revenues and personal sales goals. Assist management in the preparation of the annual departmental operating budget, and financial plans which support the overall objectives of the hotel. Complete forecasts, plans, and sales production reports.
Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc. Arrange all details of conventions and or catering events to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, VIP services, and approved method of payment.
Review daily posting of charges, resolve any discrepancies in a timely manner. Follow-up to ensure guest satisfaction.
Conduct banquet and catering facility tours and entertain clients in accordance with company and property policy.
Identify operational problems that impact the effectiveness of overall catering sales performance and work closely with appropriate Departments on solutions.
Establish client base of organizations, associations and commercial business through direct outside sales efforts for the purpose of securing business for the hotel. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders.
Develop, train and motivate a catering team that is responsible for developing new accounts, maintaining existing accounts, and implementing catering strategies to achieve catering revenue goals and maximize profits for the hotel, while maintaining guest satisfaction. Develop and maintain relationships with key clients in support of food & beverage sales, and catering/banquet services.
Plan and conduct pre-event and post-event meeting with clients, guests, and catering staff.
Execute all catered events
To extend a courteous, friendly, and professional greeting to guests as they arrive, and to thank them as they depart.
To comply with and promote all company policies and procedures.
To immediately report all suspicious occurrences and hazardous conditions.
To maintain the cleanliness and safety of work areas at all times and to practice safe work habits at all times, to avoid injury to self and others.
Focus on safety and the following of safe work practices by yourself and those under your direction. Including compliance with company safety standards, and state and local regulations that pertain to your department.
To attend all mandatory meetings as directed.
Perform other duties as assigned.
May serve as manager on duty when required.
EXPERIENCE:
- Prior Experience:
- 1+ Previous sales events, hospitality, and/or secretarial experience preferred
- IT Expertise:
- Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
- Education:
- Any combination of education, training or experience that provides the required knowledge, skills and abilities equivalent to a 4-year college degree. A 4-year College education preferred.
- Subject Expertise:
- Thorough knowledge of food and beverage products, proper preparation and presentation of foods and beverage items.
- Computer knowledge.
- Ability to read, write and speak English to comprehend and communicate job functions.
- Ability to create special themes and menus.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
- Report any unusual occurrences and/or request to Supervisor.
- Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
- Must be service oriented with excellent customer service and sales skills
- Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
- Must be energetic and outgoing
- Must possess excellent interpersonal and organizational skills
- Must be able to follow directions with attention to detail, speed and accuracy
- Must be a team player with the ability to work under minimal supervision
- Must be able to multi-task in a fast-paced work environment
- Must be able to understand and work with basic financial information and solve basic arithmetic problems
- Must be able to type 45 wpm and have the ability to input data and access information on the computer
- Must have proficient working knowledge of Microsoft Office, Opera; preferred.
- Must be able to exercise confidentiality and discretion.
OTHER EXPECTATIONS:
- Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
- Demonstrate a working knowledge of all company safety and security procedures.
- Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
- Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.
Benefits:
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Full Time Benefits
- Competitive Base Salary
- PTO
- Medical, Dental, Vision, Life, Pet Insurance
- 401K
- Costco Membership
- Bereavement Leave
- Management Contract Referral Program
- Education Assistance
Additional Per Position
- Employee Rates at all of Springboard Hospitality’s 35+ Hotels
- Monthly Cell Phone Stipend
- Dry Cleaning Services
- Hotel Level Executive Bonus Program
- Retention Bonuses
- Lead Share Program
- Associate of the Month/Quarter & Company-wide Associate of the Year Programs
- Associate Referral Bonus Program
Springboard Hospitality Core Values:
- CONNECTED. We are plugged into people, technology and the cutting edge of culture.
- INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
- COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
- PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
- DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.
OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
