Director Of Business Development & Field Community Outreach (Nyc, Travel Required)

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Director of Business Development for our Field Outreach Team!

This is a field base role that requires a regularly scheduled commute/travel in the field 4-5 days a week. You will also travel to the closest office in Lake Success, NY and/or the FreedomCare hub closest to you.

Department & Position Overview:
Our Field Outreach team is seeking a passionate and dedicated Director to develop and implement strategic outreach initiatives to engage and support out CDPAP population. The Director of Business Development will collaborate with internal and external stakeholders to identify community needs and develop ways we can attract new patients and caregivers to join FreedomCare.

Organize Community Events

• Through connecting with FreedomCare and local partners, organize and participate in events that increase company visibility and result in more enrolled patients and caregivers into our programs.
• Creates engagement strategies for community events/programs aligned with organizational goals and community needs
• Hosting discussions with health care providers and community stakeholders
• Utilize existing FreedomCare staff to attend community events to ensure multiple lead sources at one time
• Identify target populations and design outreach programs tailored to address their unique requirements
• Maintain branded materials and handout inventory and ordering.
• Become an expert in FreedomCare programs and enrollment process, and educate and support people in enrolling in the program
• Develop and manage relationships with customers, referral sources, and community partners to maximize growth strategies
• Responsible for maintaining and growing conversion rates; improve cost acquisition
• Build a substantial pipeline to meet growth targets by building key relationships and having a thorough understanding CDPAP patient/caregiver needs
• Oversee the process of gathering customer information until service records are created; establish protocols for data collection, entry and follow-up to ensure accuracy and efficiency.
• Establish clear guidelines and procedures for the timely follow-up on leads generated by the field team. Monitor progress to ensure adherence to guidelines and provide support or guidance as needed to ensure efficiency in lead management.
• Provide training and development opportunities to Field Community Outreach team and ensure they have the necessary knowledge and skills to excel in their roles

Reporting and Tracking

• Monitor budget, spending, and cost per lead and acquisition for leads
• Create Key Performance Indicators (KPIs) to measure the success of outreach programs; Track most effective events and locations for repeat
• Publish monthly/quarterly reports and presentations to VP on outreach outcomes, success and challenges
• Conduct analysis to support need for any other role and areas to cover
• Document feedback, insights and follow-up actions from community partners to support continuous improvement
• Maintains up-to-date knowledge of market trends and reports out to VP

Enable an Exceptional Customer Experience

• Ensure patients and caregivers receive a consistently exceptional experience unprecedented in the Medicaid space

Enable an Awesome Employee Experience

• Drive consistent, rewarding employee experience via direct leadership
• Develop future leaders in support of talent pipeline needs
• Champion the FreedomCare culture and leadership qualities to foster a supportive and inclusive work environment that values everyone for their unique skills and background

Drive Continuous Improvement

• Lead the successful generation and utilization of company technologies, processes, and best practices
• Lead operational reviews to identify bottlenecks and understand the business environment to recognize the "why"; build scalable solutions that contribute to the growth of our business

Ideal Candidate Will Possess:

• Bachelor's degree in social work, public administration, or a related field
• Experience in Sales, Marketing and/or Community Outreach Programs
• Minimum of 5 years of experience in Community Outreach, social services, relationship management or a related field
• Ability to build rapport with community partners to establish trust and confidence in FreedomCare
• Experience speaking with multi-level audience that can include faith-based leaders, elected officials, c-level executives, healthcare professionals, or hospital administrators, etc.
• Must have a personal vehicle with valid driver's license and car insurance; flexibility to travel to various community events across New York City during and outside of regular business hours (including weekends as needed)
• Experience managing multiple marketing events, including changing deadlines, from beginning to end.
• Demonstrated commitment to public healthcare and community programs in the New York City area
• Strong leadership, management experience is a must with an emphasis on mentoring, education and training
• Excellent written and verbal communication skills with the ability to simplify and effectively communicate complex information to diverse audiences
• Empathetic and compassionate, demonstrating sensitivity to the needs of our patients and caregivers
• Ability to work effectively with diverse populations and stakeholders
• Ability to perform responsibilities with a high level of independence, initiative and sound judgment

Nice-to-Haves:

• Bilingual Spanish is preferred or any other languages
• Experience with CDPAP or any other Medicaid programs
• Master's degree in business administration, public healthcare of healthcare administration

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

#INDLV