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SalaryJob Title: Director, Media Operations & Partnerships
Division: Luxury Products Division
Location: New York, NY – Hudson Yards HQ
Reports To: Vice President, Media – Luxe CDMO
Who We Are:
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
At L'Oréal Luxe our mission is to provide our consumers the best products and brand experience by making it unique. Our portfolio is composed of 21 brands including major brands, highly aspirational and multi-expert, such as Lancôme, Yves Saint Laurent, Giorgio Armani and Youth to the People.
What You Will Do:
The Director Media Operations is responsible for ensuring operational excellence between BCL (media agency), the brand marketing, media and creative teams, and the CDMO (Chief Digital and Marketing Officer) team. This individual must be a strong project manager with expertise in designing ways of working across a global, matrixed organization.
This leader must possess an understanding of media analytics (media mix models, search, social, and/or programmatic expertise preferred) and the ability to synthesize and communicate information to different levels of stakeholders across the organization. Lastly, this individual will also work closely with owned media and advocacy & influence partners to spearhead the collection of market level trends, key competitor activations, and competitive insights.
Job Duties and Accountabilities
- Passion for media strategy, working knowledge of all media channels and the ability to recognize and deliver on market trends and dynamic marketplace conditions
- A track record of operational excellence- experience managing budgets and the ability to deliver finance roll ups, ensure proper delivery and use of Contacts, monthly budget reporting and other finance tracking tools
- Strong communication skills to help drive strategic excellence across division, brand (media + creative) communities, external agencies and internal stakeholders that deliver measurable business results
- Ability to partner with VP Media, brand and agency/ activation partners to develop investment guidelines, brainstorm test, and learn opportunities/ cross divisional innovation opportunities
- Skill in upskill & educating stakeholders in the ways of working with a focus on Simplicity and consistency across 15 brands as well fundamentals of media strategy and planning
- Interpersonal savvy especially when dealing with internal stakeholders and external media partners to upskill and educate team(s)
- Work cross functionally and create clarity within an emerging capability that touches multiple teams
- Ability to manage multiple projects simultaneously
- Strong Microsoft Office expertise
Key Challenges, Complexity and Opportunities
This role will require a balance of strategic thinking, communication skills and operational management rigor as it will require a demonstrated ability to both drive adoption of strategic guidelines and deliver on the operational needs of the business with internal brand & external agency partners- providing leadership the visibility needed to drive business decisions.
While the role does not have any direct reports they will be instrumental in leading the agency (Beauty Co-Lab) on delivering on their pitch promise of a strategic business partnership, full funnel planning and operational/ financial accountability.
It requires constant interaction within a matrixed business structure (Agency, Marketing, Media, CDMO org) to coordinate work and deliver measurable impact on the business. The ideal candidate will actively builds networks and becomes an in-house expert on all things media to support the vision for Luxe.
Organization Structure and Key Working Relationships
- Vice President, Media (Luxe CDMO)
- N-1, daily
- Verbal, written
- BCL (media agency)
- Multiple stakeholders
- Daily
- Verbal, written
- Verbal, written
- Brand Consumer activation leads
- Multiple stakeholders
- Daily
- Verbal, written
- Direction Media Analytics Luxe CDMO
- Daily
- Verbal, written
- Activation Leads (search/social/amazon/e-retail/D2C)
- Multiple
- Daily
- Verbal, written
Job Dimensions
- Operating Budget +$300 paid media/ +$600 paid/owned advocacy
- Number of direct reports? 0
- Total Staff +40 BCL agency staff
- Area(s) of Impact
- This role will ensure that brands action on the strategic guidance of the division in the planning and delivery of media as well as the stewardship and operational effectiveness of agency partners in supporting 14 brands
- Nature of Impact
- Delivery
- Other Key Metrics
What We Are Looking For:
Required Qualifications:
- Bachelor’s Degree
- 5-7+ years' experience with a media agency or media-focused role
- Strong project management skills, including experience managing multiple projects simultaneously and prioritizing based on business need and estimated impact.
- Experience writing RFP’s/ briefing agency partners
- Effectively communicate (both verbally and written) with multiple groups, including presentations
- Ability to effectively present to and persuade an individual or group or people.
- Ability to prioritize and manage multiple responsibilities with attention to detail.
- Self-motivated, results and solution oriented, strategic thinker
- Strong time management and prioritization skills
What’s In It For You:
- Salary Range: $140,100 – $203,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
- Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
- Hybrid Work Policy (3 Days in Office, 2 Days Work from Home) [*please keep only if applicable*]
- Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
- Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
- Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
- Employee Resource Groups (Think Tanks and Innovation Squads)
- Access to Mental Health & Wellness Programs
Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
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