Director, Maintenance Operations Control

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Director, Maintenance Operations Control (MOC) provides day-to-day tactical leadership to Sr Maintenance Managers MOC, Managers on Duty (MOD’s), and Maintenance Control Technicians (MCT’s) in support of the Technical Operations Team with focus on Line & Base Maintenance Organizations.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Leads and serves a large and complex organization through management leaders, individual contributors, and front-line team members
• Oversees activities of MOC to ensure implementation of the maintenance program with minimal disruption to the flight schedule, including the rapid return to service for all out-of-service aircraft; expeditious repair of open minimum equipment list (MEL) and CDL items; identification, evaluation, and repair of repeat and chronic aircraft problems; and oversight of NEF and Monitor programs
• Optimizes trained manpower, equipment, facilities, and funds for the MOC team
• Ensures accurate data is collected to support ongoing analysis of performance standards and metrics
• Maintains effective communication between Line Maintenance, Base Maintenance, Engineering, Strategic Planning, Materials, Supply Chain, and Aircraft Routing
• Ensures development, review, and validation of maintenance requirements to ensure appropriate training for maintenance, as well as leadership development
• Ensure all mandatory requirements are scheduled/completed to maximize the efficiency and effectiveness of the planned line maintenance, as well as the safe operation of the fleet
• Oversees and manages departmental budget and cost control, including forecasting, to ensure accuracy and accountability for overall resource management
• Seeks opportunities for continuous improvement; provides recommendations and implements initiatives to increase revenue, reduce cost, gain efficiencies, and improve customer service and employee experience
• Demonstrates and cultivates collaborative relationships across all work groups and teams
• Establishes and maintains open communication and a collaborative relationship with all levels of union leadership
• Ensures AA remains in compliance with all governmental requirements, e.g., OSHA, TSA, FAA, and Department of Transportation, through the development and implementation of procedures

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Demonstrates the highest level of ethics and integrity
• 7 years of leadership experience at the manager level or above, in an area related to line maintenance/base maintenance
• 7 years of experience managing a unionized frontline workgroup
• FAA A&P License required

Preferred Qualifications- Education & Prior Job Experience

• Bachelor’s degree or equivalent work experience; degree in Business, Finance, Planning, Aeronautics, or related area
• 7 years of experience with heavy jet transport line maintenance, avionics, aircraft engineering, or related field; experience in MOC with a FAR Part 121 airline

All you'll need for success (continued)

Skills, Licenses & Certifications

• Experience with In-depth knowledge of the airline industry and technical operations, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements
• Strong understanding of Federal Aviation Regulations (FARs) and Minimum Equipment Lists (MELs)
• Extensive experience implementing procedures and ensuring consistent service delivery
• Ability to productively and proactively adjust to dynamic situations; experience working effectively under extreme pressure and deadlines
• Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
• Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups
• Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
• Ability to identify opportunities for improvement, as well as proven success implementing strategic initiatives under time constraints
• Ability to build and facilitate relationships at all levels of the organization, both internally and externally
• Excellent communication and presentation skills, with ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written
• Excellent project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines while maintaining attention to detail
• Extensive experience with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook
• Ability to work a varied schedule, including different shifts and weekends
• Ability to travel, as needed
• Believes in and promotes the American Airlines five leadership attributes:
  • Caring – We care about all team members
  • Collaboration – We succeed as a team
  • Development – We build future leaders
  • Results – We drive to be the best
  • Future – We continually challenge the status quo

Skills, Licenses & Certifications

• Experience with In-depth knowledge of the airline industry and technical operations, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements
• Strong understanding of Federal Aviation Regulations (FARs) and Minimum Equipment Lists (MELs)
• Extensive experience implementing procedures and ensuring consistent service delivery
• Ability to productively and proactively adjust to dynamic situations; experience working effectively under extreme pressure and deadlines
• Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
• Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups
• Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
• Ability to identify opportunities for improvement, as well as proven success implementing strategic initiatives under time constraints
• Ability to build and facilitate relationships at all levels of the organization, both internally and externally
• Excellent communication and presentation skills, with ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written
• Excellent project planning and organizational skills, with ability to effectively and simultaneously manage multiple large projects within tight deadlines while maintaining attention to detail
• Extensive experience with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook
• Ability to work a varied schedule, including different shifts and weekends
• Ability to travel, as needed
• Believes in and promotes the American Airlines five leadership attributes:
  • Caring – We care about all team members
  • Collaboration – We succeed as a team
  • Development – We build future leaders
  • Results – We drive to be the best
  • Future – We continually challenge the status quo

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.