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Form of workFrom the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and its rich tradition, but that also brought a feeling of connection. We are known for developing and supporting partners who share this passion and are guided by their service to others.
We are looking for a director, human (partner) resources, labor relations, who will lead a team of managers and a dedicated cross functional team to provide labor relations support to partners and our leaders throughout our retail and non-retail environment. The function will support local leaders with resources to help lead through union activity with dignity and respect for our partners, while partnering with local leaders and support teams to focus on proactively uplifting the partner experience across North America through activating the most important strategic partner & store initiatives, leveraging analytics & data to generate insights, and acting as an advocate for all partners.
We are looking for someone who leads through our Starbucks Mission & Values and has a track record of achieving excellence through delivering on priorities, problem-solving, building capability and leadership, and developing high performing teams.
• Experience working closely with senior leadership and executives to identify needs, define strategy, develop action plans, identify deliverables, present results, measure outcomes, and provide recommendations.
• Knowledge of collective bargaining, grievance processes, contract administration, contract negotiation, and labor and management relationships. Knowledge of current major employment and labor laws such as ADA, FMLA, National Labor Relations Act, Taft-Hartley, etc.
• Leverages data and insights to assess and drive action to elevate customer and partner experience and demonstrates expertise in developing and implementing both reactive and proactive labor relations strategies and plans in close collaboration with organizational leadership.
• Inspires partners to emotionally connect to and embody our Mission & Values, and ensures inclusion, diversity, equity, and accessibility are integrated into practices at all levels. Leverages knowledge of best practice procedures used to investigate and resolve grievances and workplace concerns including best practices as they relate to reducing bias during the investigation process.
• Serves as a balanced advocate for all partners, while role modeling personal growth through self-awareness and reflection.
• Leads with a growth mindset and acts as a catalyst for change - sees opportunities and drives improvements.
• Leads and develop a team of managers and cross-functional partners. Demonstrates experience building and managing exceptional teams and providing consistent feedback to achieve results in line with near and long-term strategic goals.
We'd love to hear from people with:
• Advanced experience in consulting and working with senior leaders in the design, development, and execution, including but not limited to human resources, labor relations or employee relations strategies and initiatives, including change management, training and development, and performance management (preferred 8 years)
• Leadership and management skills managing a team with multi-functional accountabilities (preferred 8 years)
• Progressive experience providing human resources management services in a high growth environment
• Experience ensuring compliance with applicable laws and regulations.
• Experience establishing collaborative initiatives with multiple departments.
• Demonstrated project management experience, providing effective oversight across the design, delivery, and outcome stages.
• Demonstrated ability to effectively manage time, prioritize tasks, work independently and maintain confidentiality.
• Excellent communication and facilitation skills, proven track record of building strong collaborative relationships with senior stakeholders.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What's more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for detail
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.
