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Form of workJob Description
KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Director of IT Solutions Delivery in Oxnard, California.
Summary:
The Solutions Delivery Director is a key member of the IT leadership team and reports to the Chief Information Officer. The director will oversee the implementation, maintenance, and optimization of the City's applications including GIS, ERP, Public Safety, Citywide, Legacy, and Communications & Collaboration systems. The director will lead the day-to-day activities of the Solutions Delivery Team. This individual will apply proven team building and communication skills, problem-solving skills, knowledge of IT best practices, technical expertise, and technical leadership to drive business value.
Essential Functions:
- Oversees and leads the team responsible for the technical implementation and maintenance of IT applications and data solutions. These are principally commercial solution implementations and associated services including:
- Geographic Information System (GIS)
- Enterprise Resource Planning (ERP) systems
- Public Safety applications and technology
- Citywide services and administrative applications
- Desktop- and server-based communications and collaboration tools
- Directs and ensures the ongoing support, maintenance, and upgrade of solutions, prioritizing stability, security, and optimal performance, while also ensuring systems evolve in alignment with organizational priorities and changing needs.
- Directs the technical configuration, testing, and deployment of applications, ensuring that each stage aligns with sound practices and industry standards.
- Spearheads the technical evaluation, selection, procurement, and configuration of commercial solutions and services including on-premise and hosted COTS software, SaaS, managed services contracts and any variations.
- Monitors and manages the quality and compliance of commercial solution implementations, ensuring they meet organizational standards, industry best practices, and regulatory requirements.
- Establishes and monitors supplier Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) addressing and resolving issues with vendors and service providers.
- Coordinates with cross-functional teams and suppliers to troubleshoot and resolve system issues
- Guides the formulation and execution of the organization's data management strategy, ensuring alignment with goals and promoting a data-driven culture across departments.
- Oversees the development and implementation of data quality standards, processes, and metrics, ensuring accuracy, consistency, and reliability in the company's data assets.
- Establishes and enforces a data governance framework that defines data ownership, stewardship roles, and data usage policies, ensuring compliance with federal and state regulations, policies, and internal protocols.
- Actively explores, integrates, and uses data from internal and external, public and private data sources where a tangible benefit may be gained in efficiency, effectiveness, and/or risk reduction in delivery of services
- Leads the integration of GIS data with business intelligence platforms, combining spatial analytics with internal and external data sources to offer new and valuable views and insights into dynamics and operations.
- Champions the use of GIS data in identifying service gaps, optimizing resource allocation, and enhancing service delivery, thereby increasing efficiency and effectiveness in services.
- Supports decision-making through the aggregation and analysis of various data sets.
- Proactively explores and evaluates potential AI solutions to enhance operations and services. Establishes groundwork for future AI initiatives by staying informed of emerging AI trends and fostering a culture of innovation within the IT department
- Is accountable for the company's technology solutions ensuring that new and existing solutions are reviewed and are technically sound, scalable, secure, and suited for the intended purpose.
- Implements a review process for architectural governance, standards, and best practices, ensuring consistency, security, and optimal performance across solutions
- Monitors emerging technologies and industry trends, making recommendations for enhancements and advancements to support the city's mission.
- Improves productivity by highlighting deficiencies and recommending changes in tools, training, processes, reporting, and employee engagement.
- Maintains quality service by establishing and enforcing organization standards.
- Resolves issues, ensuring a proactive, fast path to resolution. (This work effort may extend beyond the course of the standard work schedule).
- Delivers and exceeds IT Team performance target ensuring internal service level commitments are met.
- Develops and manages their department's budget, tracking expenses, and ensuring cost-effectiveness.
- Collaborates with internal stakeholders, such as IT teams and executive management, to ensure that a broad perspective of requirements are considered in the design and implementation of new systems or processes.
- Manages vendor relationships, negotiates contracts, and oversees service level agreements to ensure the delivery of high-quality services.
- Fosters a collaborative and high-performing team culture where perspectives are valued, new ideas are encouraged, and continuous improvement is expected
EDUCATION and/or EXPERIENCE:
- Bachelor's Degree in Computer Science, Information Systems, or related field from an accredited institution.
- At least eight years of progressive professional experience in IT application solutions, including system implementation, maintenance, user training, stakeholder management, and system integration, with 3 years in a supervisory role.
- Demonstrated experience in managing and implementing ERP systems.
- Demonstrated experience in managing and implementing GIS-based applications.
- Demonstrated experience in integrating and managing MS365 applications to enhance user experience and productivity.
- Strong background in managing enterprise data assets, ensuring their security, compliance, and alignment with organizational objectives.
- Competence in drafting RFPs and overseeing competitive procurement processes, including scope definition, proposal evaluation, vendor selection, and contract negotiation.
- Ability to establish and maintain productive relationships with IT vendors, including contract negotiation, compliance with service agreements, vendor performance management, and issue resolution to maintain high service standards and achieve organizational objectives.
- Strong knowledge of architectural governance processes to ensure solution consistency, security, and performance.
- Knowledge of relevant industry standards and frameworks, such as PMBOK, ITIL, COBIT, Agile/Scrum, and Lean Six Sigma
Highly Desirable Experience, Qualifications and/or Certifications:
- Post-graduate education in computer science, information systems, or related field from an accredited university.
- Experience with Google Workspace, especially in migrating to MS365.
- Experience in successfully building and implementing an organization's enterprise data strategy.
- Experience organizing and facilitating a solutions architecture governance board.
- Professional certifications such as PMP, CSM, ITIL, or CBRM.
- Local government or public sector experience especially public safety (police and fire)
License, Certification and Other Requirements:
- Possession of, or ability to obtain, a valid class C California driver's license
- Must be able to speak and understand English to effectively communicate with fellow employees, customers, and vendors
ABOUT KORE1
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.
