Director, Fulfillment Operations

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Job Title: Director, Operations (Global Fulfillment and Logistics)

Location: Jacksonville, Florida-- On site

Primary Purpose: The Director of Operations will play a key role in maintaining the success of a 3 shift/7 day a week fulfillment operation across two facilities in Jacksonville, FL, (1.2 million sq. ft total). The Director will guide a talented team of Operations Managers on different shifts and departments responsible for production efficiency, safety, quality, compliance, and continuous improvement. This position will have a significant focus on developing direct reports, cultivating engagement, providing essential tools and resources, setting a standard, and providing a vision for the team to follow.

This role will report to the VP of Fulfillment and Logistics.

The successful individual will leverage their proficiency in distribution operations to...

• Lead a team of 4 direct reports and roughly 400 indirect reports across two facilities
• Collaborate with the VP of Fulfillment and Logistics, facility leaders, business partners, and corporate teams regularly on operation specific and company-wide initiatives
• Coach and develop direct reports through company values and competencies
• Responsible for managing annual operating plan (Yearly Operations Budget)
• Provide strategic direction and drive overall fulfillment and logistics capabilities with a focus on providing exceptional customer service levels
• Foster an environment committed to promoting industry best practices; identify, recommend, and execute actions to maximize operational and service efficiencies
• Ensure all productivity, quality, cost, safety, motivation objectives are accomplished
• Cultivate a safe and positive work environment for all employees
• Own and develop strategies for meeting future facility and business goals/objectives
• Report performance against weekly and monthly goals
• Manage projects while overseeing daily operations
• Hire and develop managers to create succession plan for the facility
• Work in an environment with varied noise levels and temperatures

The accomplished individual will possess...

• Minimum of 8 years’ experience in a supervisory/management level position in a warehouse/distribution center environment
• Ability to manage and direct team functions independently
• Excellent verbal, written, and interpersonal communication skills
• Proven ability to work and communicate with all levels of the organization
• Required to be computer literate with a working knowledge of Word and Excel
• A proven success record in supervising, training, coaching/motivating, problem solving and developing team members
• Minimum 4 years experience managing budgets
• Minimum 4 years experience working with WMS
• High School diploma or equivalent
• Ability to travel 10-25%

An outstanding professional will have...

• A Bachelors or Master’s degree in Operations, Supply Chain, Logistics, Business, Engineering, or related field
• 10+ years experience in a leadership position in a warehouse/distribution, machinery, aerospace, cosmetics, medical, production environments
• Experience in process improvement, Six Sigma, Lean, Kaizen
• Strong influence management and communication skills, ability to gain organizational buy-in
• Ability to give and receive constructive feedback
• Strong analytical and problem-solving skills with the ability to analyze data, form conclusions, and develop actionable recommendations in a timely manner
• Working knowledge of quality systems, finance, planning, and project cost forecasting
• Adjust to competing and shifting priorities
• Experience working within automated warehouses
• 5 years’ experience in e-commerce/omnichannel experience
• 5 years’ experience managing budgets
• 5 years’ experience with WMS/WES

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale
  and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/