Director - Fleet Services - Maintenance & Damage

Here at Avis Budget Group we're more than just rentals—although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We’re shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly—power to change the future. Sound your speed? Come join our family.

We are looking for a Director, Fleet Services, who will be responsible for the overall performance of the Fleet Services function with respect to the servicing, vehicle damage repair and in-fleeting/de-fleeting of rental vehicles to maximize fleet utilization and profitability across a wide geographic region. We are looking for a proven leader with operational excellence who enjoys working in a fast-paced environment with a passionate team to ensure our customers are always in a safe vehicle.

What You’ll Do:

• Own and optimize the P&L for the Fleet Services function across a wide geographic region
• Identify and drive strategic opportunities for process improvement and operational efficiencies by developing, implementing and communicating operating plans to maximize fleet utilization to business and company guidelines, directing and controlling the maintenance, repair and/or reconditioning of fleet vehicles, all activities relating to in-fleeting new and/or used vehicles into the rental fleet and de-fleeting vehicles to sale, auction and/or other alternative channels.
• Manage performance of team members against business plan by setting, communicating, monitoring and updating goals as needed for key performance indicators on a regular and consistent basis for service, damage, in-fleet and deletion, including, but not limited to, technician productivity, percent out of service, overdue idle cars, vendor cycle time, days to deletion and venue quality average grade
• Forecast, budget and manage key financial drivers including, but not limited to, S&W per day, warranty recovery, cost per estimate and cost per deletion.
• Partner and collaborate with the key fleet, field operations and other leaders to meet business objectives
• Manage all areas of the employee lifecycle, including developing, motivating, recognizing, evaluating and managing performance to enable a high performing culture

What We’re Looking For:

• Proven track record of building, leading and driving a high performing team
• Excellent analytical, creative problem solving and organizational skills, with strong attention to detail, to breakdown complex problems to actionable plans
• Strong financial acumen and forecasting skills with proven track record of hitting KPIs
• Proactive cross-functional leader and collaborative team player who is able to work in a fast-paced service-oriented work environment
• Ability to travel
• 2-4 year college degree preferred (or equivalent in education, training or experience)
• Minimum of 8 years management experience in related field (rental car, auto sales or fleet management)

Perks You’ll Get:

• Access to Medical, Dental, Vision, Life and Disability insurance

• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
• Contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

Who Are We?

Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck, and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities.

The Fine Print:

Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.