Director, Customer Experience

Qualifications and Requirements:

• Bachelor’s degree in business administration, healthcare administration, or a related field. Master’s degree preferred.
• Minimum of 5 years of experience in Customer Experience, member engagement, or related roles within a healthcare or health plan setting.
• Strong analytical skills, with the ability to utilize data and insights to inform strategy.
• Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels of the organization.
• Proven track record of driving improvements in CAHPS results, member retention, and Net Promoter Score.
• Deep understanding of the healthcare industry and the unique needs and challenges of health plan members.
• Strong leadership skills, with the ability to lead cross-functional teams and foster a culture of customer-centricity.
• Ideally, a background working in hospitality or other service-oriented industries, demonstrating a history of prioritizing Customer Experience.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.