Director, Cro Transformation

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

Job Summary

The CRO Transformation Office is an integral component within the newly formed RevOps Transformation, Planning & Insights function. Working closely with our Chief Transformation Office (CTrO) and other relevant CRO and BU functions, this team enables scalable CRO transformation outcomes at an accelerated rate. ​

The CRO Transformation Director is responsible to strategize, orchestrate and deliver complex, cross-functional Go-To-Market (GTM) transformation initiatives to achieve business outcomes aligned with CRO key priorities. From initiative inception and design to activation and hand-off, the CRO Transformation Director drives work and guides functional leaders, supporting team members (communication, HR, project managers, etc.), and operations / process owners to ensure delivery on transformation outcomes.

Responsibilities

Transformation Leadership, Design, & Orchestration

• Lead scope definition and activation of CRO strategic transformation initiatives aimed at increasing revenue, reducing expenses, enhancing business efficiency, and improving customer experience

• Lead by influence and orchestrate high performing supporting team and enhance functional leaders’ and key stakeholders’ effectiveness & ability to make a positive impact

• Ensure robust process, management, communication, risk, dependencies, and reporting mechanism to effectively support transformation efforts

• Craft and deliver actionable recommendations to senior leadership through data-driven analysis and visualization for decision making

• Achieve alignment across CRO and RevOps PMO on delivery initiatives, outcomes and change management approaches

• Create financial models, roadmaps, and business cases to support overall strategic planning, investment requests, and impact assessment

• Lead multiple change/acceleration teams simultaneously across geographies

• Ensure that transformation initiative deliverables are of high quality

• Conduct post-initiative reviews to look for opportunities to improve methods, training, and guidance

• Actively share best practices and drive continuous improvement within the CRO Transformation Office

Cross-Functional Partnerships

• Ensure alignment with CTrO, and other transformation efforts on broader initiatives, outcomes and change management approaches

• Support cross-functional stakeholders in the activation process and get feedback and proactively course correct when required

• Seek and take council from senior leaders to analyze complex problems per feedback and develop recommended action

• Facilitates diverse groups in process workshops and design sessions

• Help manage governance and stakeholder forums - develop agendas, set expectations, consolidate materials, track/execute action items

Business Acumen & Communication

• Understand business challenges and develop and prioritize solutions to make significant impacts

• Leverage critical thinking & sharp problem-solving to support the design & activation of CRO transformational initiatives

• Identify upstream & downstream impact as early as possible and gain buy-in from relevant stakeholders throughout the process to maximize success

• Design leading and lagging KPIs to track throughout the initiative process to maintain speed and identify early signs of issue

• Strike balance between effective communication with program sponsors whilst pragmatic with volume, frequency and/or content

Qualifications

To be successful in this role we are looking for someone with the following attributes and prior experience

Knowledge and Experience

• University degree, preferably in a business-related discipline, or equivalent through experience

• Extensive experience leading large transformation programs within a complex matrixed organization either as an external consultant or an internal cross-functional lead

• Comprehensive understanding of GTM strategy & operating mechanisms, preferably digitally enabled

• Experience establishing high standards for performance, setting goals, and developing plans, following through, and holding people accountable for results

• Experience in developing, delivering on, and measuring OKRs (Objective & Key Results)

• Ability to anticipate problems, drive balanced perspectives, motivate, and empower others to help ensure successful outcomes

• Familiarity with change management approaches, tools, and engagement models

• Collaborative mindset with the ability to build strong cross-functional relationships to influence and align others

• Experience handling confidential information appropriately

Skills and Attributes

• Excellent communication, negotiation, conceptual and analytical problem-solving skills

• Skilled dialogue facilitator: able to create productive spaces for brainstorming, discussion, innovation, and solutioning

• Ability to translate complex ideas and express them in concise, simple to understand ways

• Exhibits overall strong business acumen with understanding of economic tradeoffs of decisions

• Creative, high energy, self-starter comfortable running programs independently and interfacing with multiple levels and functions

• Ability to flex between thinking and doing, e.g., provide sound strategic guidance and roll up sleeves to structure a project plan, develop a financial model, or craft a presentation

• Comfortable with, and displays resourcefulness, in ambiguity

• High EQ and self-awareness - able to understand and resonate with diverse groups regarding the impact of business changes

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

As an employee, you become important to Equinix’s success. To help you achieve professional and personal goals, we provide competitive compensation and benefits programs that include a blend of rewards to attract, motivate, recognize, and retain talented people like you. We offer you key rewards including base pay and incentive pay, benefits for health and wellness, retirement plans for your future, and recognition programs. We’re committed to our employees by providing ongoing dialogue, education and resources that enable you to thrive and make informed decisions at each life stage.

Data shows that many applicants only apply for a job when they have 100% of what is required. If you are interested in working for Equinix and have found a role that challenges you, please don’t let your reservations hold you back.

The Magic of Equinix is created from the authentic, humble and dedicated teams living our culture and values. We know our success is linked to yours, so we actively promote learning and development so our people can grow their careers with us and we encourage everyone to bring their different experiences and background to work.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.