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SalaryAbout Us
Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.
At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.
Learn more at diligent.com.
Position overview
The Director, Commercial Strategy will focus primarily on our Customer Success and Professional Services organizations, with the broader goal of scaling our global GTM engine across the customer lifecycle and ensuring predictable and repeatable growth. Reporting into the VP of Commercial Strategy, this role will directly partner with the Head of Customer Success to develop strategies to drive operational excellence across the organization.
Key Responsibilities:
- Partner with Customers Success leadership and the broader Strategy & Operations team to establish a world-class Customer Success organization
- Ensure the go-to-market engine for Customer Success aligns to the company's thematic goals, strategic pillars and long-term operating plan
- Bring thought leadership, best practice and strategic insight to build, manage and accelerate our core operating model for Customer Success
- Innovate on retention and consumption processes that lead to long-term customer satisfaction and adoption of Diligent as a favorite solution
- Develop actionable insights and monitor business health trends
- Manage annual planning, territory creation and quota-setting
- Identify white space opportunities to optimize customer engagement and consumption
- Collaborate and ensure alignment with other Commercial stakeholders across the business
- Operate with a high degree of autonomy
Required Experience/Skills:
- Tenured record for success in leadership positions in B2B SaaS Strategy & Operations
- Demonstrated strength in partnering with business leaders and cross-functional partners to deliver revenue growth and customer retention
- Strong analytical and communications skills
- Proven leader and mentor
- Passion for building
- Results-oriented
- Initiative to be a catalyst for implementing foundational best practices for continued success
FLSA Status: Exempt
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
