Address
Form of workAs the Director of Associate Underwriting, you will actively evaluate and implement workflow methods and existing practices to improve the efficiency of the Associate Underwriter team/department. You will lead and motivate Associate Underwriting teams while enjoying an in-office environment in Springfield, Missouri, or Albany, New York.
How You Will Make An Impact
Responsible for ensuring the overall quality and service level standards for processing and servicing of the P&C personal, commercial and agriculture lines of business are met. This includes new business, change, renewal, policy servicing and premium audit functions.
Lead, motivate and develop the Associate Underwriting teams to deliver exceptional service and support profitable growth
Foster a positive and productive team culture
Develop innovative and efficient best practices
Monitor, evaluate and performance manage team productivity.
Ensure the team has the necessary resources, tools, and support to perform their tasks efficiently and effectively
Manage and serve as a contact for escalated processing concerns and inquiries from agents and business leaders.
Finalize and approve exception-based decisions, high value changes, and billing refunds.
Direct efforts to address corrective action on policies that were not handled appropriately or where system issues prevented the delivery of exceptional service (I think this is referring to involvement in escalated production problems)
Represent the division and department, participate in presentations, and demonstrate professionalism in all interactions with employees, agents, and third parties
Communicate regularly with other stakeholders and business areas to ensure alignment and collaboration
Collaborate with personal and commercial/agriculture Underwriting leaders to constantly find ways to integrate systems, training, procedures, workflow, and consistency among teams
Responsible for reporting on service level standards, quality and performance results
Minimum Qualifications:
Two or four-year degree in relevant field or alike work experience considered
Eight + years of industry relevant experience
Strong leadership skills and experience developing Leaders
Innovative and curious
Ability to manage conflicting priorities to achieve deadlines
Maintain and demonstrate a high level of interpersonal skills, successfully creating/maintaining professional relationships
Strong influencing and negotiating skills
Ability to utilize critical analysis skills, analyze data, and use for decision making
Preferred Qualifications:
CPCU or industry relevant insurance designations
Property and Casualty Underwriting/Operations experience, with a focus in Commercial/Ag
Salary for this position can range from $86287.50 for candidates who are minimally qualified through $129441.00 for more highly qualified candidates. Candidates outside of the range are encouraged to apply, and will be considered based on experience, skill and education.
American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees also receive annually a bank of paid time off and paid holidays. We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.
American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. With focus on our organization's values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.
Hiring Practices
The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National.
American National's recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal. Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram
American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
