Dining Coordinator (Princeton) Per Diem

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Summary:
Job: Dining Coordinator
Shift: Per Diem
Location: Penn Med Princeton-1 Plainsboro Road Plainsboro NJ. 08536

• Responsible for securing patient meal selections and special requests and needs via telephone or face to face interaction. Responsible for printing meal tickets, various reports and ensuring timely communication to food production team. Responsible for ensuring compliance to ordered diets, providing service recovery when needed and proactive communication with Registered Dietitians and department management for problem resolution. Responsible for providing an exceptional, caring and compassionate experience for patients and their families. Responsible and accountable for achieving patient satisfaction scores according to established departmental goals.

Responsibilities:

• Exhibits a friendly and caring approach when answering or calling out on phone, taking patient menu selection, confirming patient requests, and discussing patient needs and tray delivery time with nursing or departmental team members.
• Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals. Adheres to patient's confidentiality and rights policy in compliance with HIPAA policies & procedures.
• Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations. Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections as demonstrated by meeting competency standards.
• Resolves patient concerns or complaints immediately and/or reports needed assistance to Registered Dietitian, Supervisor or Manager as appropriate.

Credentials:

• Dietetic Tchn, Registered (Required)
• Registered Diet Technician (DTR) from Academy of Nutrition & Dietetics - preferred

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• High School Graduate/GED/Equivalent Work Exp - required At least one year previous work experience Two (2) to four (4) years experience preferred
• Associate of Arts or Science
• Associate's Degree in Nutrition or a similar field - preferred
• Bachelor of Arts or Science
• Bachelor's Degree in Food & Nutrition or a similar field - preferred

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.