Digital Product Consultant

Job Description

Our client, a leader in the hospitality space is looking to hire a Digital Product Consultant, on a Right to Hire basis. While we would prefer local to NJ, this role can be 100% remote.
This hands-on contributor will partner with key teams, stakeholders, and other Product Managers to deliver business-critical projects for Digital Products (brand website and mobile app) for 20+ brands. This role will provide leadership and support throughout the product development lifecycle: establish business & functional requirements, test and manage the lifecycle of UAT issues; prioritize, organize, and align defect fixes, ensuring all business requirements are accurately captured, traceable, tested and deployed.
As the ideal candidate, you must have experience in both web site and mobile app consumer-facing digital channels, with a focus on e-commerce or self-service experiences; identifying & understanding customer problems and collaborating with stakeholders and partners on how to solve those problems to elevate the customer experience, reduce friction, and drive engagement and satisfaction.
Responsibilities:

• Partner with other product managers, UX, technology, delivery & operations teams , and key stakeholders to execute on the product lifecycle from ideation through launch for various best-in-class digital experiences, new feature rollouts, as well as enterprise initiatives.
• Collaborate with teams to define business and functional requirements including acceptance criteria, as well as guest experience; contribute to metrics & competitive analysis for related Product objectives & hypotheses.
• Serve as the primary customer advocate during user acceptance testing and quality assurance activities to verify all enhancements deliver on specified business requirements.

Requirements:

• BA/BS in Computer Science, IT or Business required
• 2+ years of product management experience, ideally in transactional websites and/or mobile apps with solid knowledge of shopping/retail functionality and API connectivity
• 2+ years of experience in working with functional or technical teams
• 2+ years of experience with software testing and Quality Assurance
• 1+ years of experience with third party integrations and management of technology vendors
• Experience working in Agile methodologies, principles, and procedures

Behavioral Competencies

• Must be results-driven, proactive, and focused on aligning action to ensure delivery
• Possesses the ability to view experiences from a customer perspective and make recommendations/call outs for optimization
• Keen prioritization/adaptation skills
• Strong presentation and communication skills (verbal and written)

Functional Competencies

• Strong analytical skills, the ability to understand complex workflows, and investigate possible issues
• Experience in testing and supporting responsive web applications with a mobile-first mindset
• Extremely detail-oriented, possessing the ability to think outside of the box
• Experience in JIRA and related product management tools
• General familiarity with APIs
• Ability to work with remote and third-party teams