Digital Marketing Account Manager

Are you a proactive and customer-focused professional with a talent for building strong client relationships? We're seeking an enthusiastic Account Manager to join our team and take charge of nurturing and managing our valued client accounts. As an integral part of our company, you'll have the opportunity to showcase your exceptional communication skills, business acumen, and dedication to customer success.

Position: Account Manager - Client Success Manager

Location: Fully Remote

Type: Full-time

Upon applying please submit to info@liftautorepairmarketing.com a 60 second video describing to us your perfect day.

Role and Responsibilities:

• Client Engagement: Initiate and maintain regular face-to-face meetings with clients to understand their needs, discuss service offerings, and foster strong business relationships.
• Account Management: Act as the primary point of contact for assigned clients, ensuring seamless communication and addressing any inquiries or concerns promptly.
• Needs Assessment: Collaborate with clients to identify their business goals and challenges, tailoring our solutions to meet their specific requirements.
• Solution Presentation: Present our products and services to clients in a compelling and clear manner, highlighting the value proposition and benefits.
• Upselling and Cross-Selling: Identify opportunities to expand the scope of services and upsell/cross-sell relevant offerings to enhance client satisfaction and company revenue.
• Strategic Planning: Develop account plans, set goals, and create strategies to drive client success and achieve mutually beneficial outcomes.
• Issue Resolution: Address client concerns or issues with empathy, professionalism, and a focus on finding solutions that strengthen the client relationship.
• Regular Reporting: Provide clients with regular performance updates, reports, and insights on the status and impact of our services.
• Market Insight: Stay informed about industry trends, market developments, and competitive landscape to provide clients with valuable insights and recommendations.
• Collaboration: Work closely with internal teams, including sales, marketing, and product development, to ensure client needs are met and exceeded.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Can communicate efficiently and is extremely friendly.
• Proven experience in account management, business development, client relationship roles, or customer service.
• Exceptional interpersonal and communication skills, both written and verbal.
• Strong analytical and problem-solving abilities.
• Proficiency in CRM software.
• Ability to manage multiple clients and projects simultaneously.
• Demonstrated success in meeting and exceeding sales and customer satisfaction targets.
• Self-motivated, organized, and proactive approach to work.
• Knowledge of online marketing is a plus.

Benefits:

• Competitive salary and performance-based incentives.
• Excellent, full coverage life, dental, and vision insurance
• Top-rated Premium Health Insurance, 50% Paid by LIFT
• 401k Match
• Parental Leave
• Work-life balance with an emphasis on personal well-being
• Unlimited PTO + Paid Federal Holidays
• Professional development opportunities and ongoing training
• Collaborative, globally diverse, and inclusive work environment
• Opportunity to contribute to the growth of a respected industry leader
• If you're ready to make a significant impact on client relationships and drive business growth, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and accomplishments. Join our team and be a part of a company dedicated to delivering exceptional client experiences.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities
• Performance bonus

Travel requirement:

• No travel

Work Location: Remote