Digital Marketing Account Manager

Clix is an internet marketing and web design agency based in St. Louis, MO. We specialize in comprehensive Internet marketing strategies for businesses around the world. SEO, PPC, website design and development, content management, marketing automation, and other capabilities need to work together for our efforts and client partnerships to be successful (and “success” to us isn’t limited to keyword rankings or traffic volume). What matters most is that we drive the growth of our client’s business. Just as successful Digital Marketing campaigns rely on different tools and approaches working together, so does our team. We rely on each other and more than anything, we value communication, collaboration, and transparency.

We are searching for a well-rounded Digital Marketing advisor, equipped with strong skills and competencies to drive her/his success as a Clix Account Manager. The mission of this role is to build long-lasting, performance-oriented, and relationship-driven client partnerships, especially through the leadership of effective Digital Marketing strategies across various industries and markets. An effective candidate is business-minded, and a credible Digital Marketing thought leader who commands confidence and is motivated by performance, empathy, and competition (among other competencies listed below).
Clix fosters an environment where there is a continual opportunity to learn and grow in your career. Our remote working options allow each team member to be more productive and work where they are most comfortable. However, our integration with the top digital collaboration tools allows the team to feel connected and work seamlessly even in a remote environment. On top of that, a competitive salary, a full range of benefits, matching 401(k), paid time off (PTO) and an all-around exciting working environment round out the package offered by Clix.

Role Responsibilities:

• Serve as the primary point of contact for assigned clients across all Digital Marketing communication (email, video, phone, and in-person)
• Serve as an impactful extension of each account’s business and/or marketing department; operate with each business’ best interests, goals, and needs in mind
• Develop strong client relationships to reinforce the foundation of each Clix partnership (trust and confidence)
• Remain up to date on assigned accounts' and Digital Marketing industry trends; expand knowledge of broad Digital Marketing platforms and strategies, especially around channels such as organic, paid advertising, programmatic, email, and more…
• Develop account-level strategic ideas and solutions through individual and/or team brainstorming efforts
• Manage ongoing Digital Marketing goal-setting and expectations management among accounts
  
• Educate and ensure a mutual understanding of goals, strategy, and supporting services
• Develop reporting, and lead performance reviews and strategic planning efforts across all assigned accounts; articulate efforts effectively and provide meaningful insights tailored to each account
• Drive thought leadership by sharing opportunities with accounts based not only on your expanding knowledge of Digital Marketing but also on Clix’s expanding service capabilities
• Effectively work in a cross-functional team environment, especially with project management and service teammates and partners to fulfill Clix’s accountabilities
• Collaborate and build positive relationships with team members and assist with deliverables
• Other relevant tasks as assigned

Ideal Education and Experience:

• Bachelor’s Degree in Management, Marketing, Communications or a related field is preferred
• 3-5+ years of related experience in a client-facing Account Management role
• Deep understanding of marketing principles and practices
• Advanced web analytics experiences (e.g. Google Analytics)
• Intermediate Microsoft Office experience or equivalent
• Beginner-to-intermediate experience with the WordPress content management system
• Exceptional interpersonal, communication, and writing skills
• Ability to effectively interact with all levels of staff and clients
• Excellent judgment, demonstrated leadership, and business acumen
• Excellent problem-solving skills with the ability to collaboratively resolve conflicts
• Ability to work with minimal supervision while maintaining focus and productivity, but knows when to ask for help when needed

Role Core Competencies:

• Reliable Team Player
• Strategic & Analysis Skills
  
• Critical Thinking & Problem Solver
• Emotional Intelligence
• Accountable Performance Driver
• Positive, Enthusiastic, High Energy
• Running Meetings
• Communicator (Oral and Written)
• Customer Focus
  
• Digital Marketing Know-how