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Form of work Job Description
The Service Technician will independently perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.
Responsibilities- Performs diagnostics and repairs on John Deere equipment.
- Performs repairs in the field as required.
- Develop a thorough understanding of all technology offerings.
- Accountable for billable time and thorough documentation of diagnostics and repairs performed on repair orders.
- Participate in Training programs required by Greenway Equipment to develop and advance skills and knowledge.
- Follows all safety rules and regulations in performing work assignments.
- Prepares all reports and forms required in conjunction with work assignments.
- Will maintain current product knowledge of John Deere and competitive products.
- Maintains condition of vehicles, inventory, tools and equipment.
- Mentors Service Technician Apprentices and junior Service Technicians.
- Basic understanding of, and experience with, mechanical, electrical, and hydraulic systems used in John Deere equipment.
- Experience using special tools and following Technical Manual procedures.
- Ability to diagnose technical issues.
- Experience with basic computer functions such as Service Advisor or equivalent computer based diagnostic tools.
- Positive attitude and a desire to deliver an exceptional customer experience
- Excellent skills in operating vehicles and equipment used for diagnostic purposes.
- Positive attitude and a desire to deliver an exceptional customer experience.
- High School Diploma, GED, or equivalent experience.
- Ability to work extended hours and weekends.
Physical Requirements of Service Technician:
- Must be able to lift 50 lbs, waist high
- Must be able to bend, squat, twist, and be on his/her feet for multiple hours throughout the day.
