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Form of workJob Description
Position Specifics: *** PAY IS DEPENDENT UPON EXPERIENCE AND CERTIFICATIONS ***
Department: Service
Reports to: Service Manager or Service Location Manager
Supervises: None
Purpose:
Independently performs advanced diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.
Responsibilities:
- Performs advanced diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products
- Participates in Service EDUCATE Training programs required for the development of skills and knowledge
- Mentors Service Technician Trainees
- Conducts or supports customer clinics
- Maintains current knowledge of John Deere and competitive products
- Maintains condition of vehicles, inventory, tools and equipment
- Maintains a clean work area and performs work in a neat and orderly fashion
- Follows all safety rules and regulations in performing work assignments
- Completes all reports and forms required in conjunction with work assignments
- Accounts for all time and all material used in performing assigned duties
- May perform diagnosis and repair in the field
Experience, Education, Skills and Knowledge:
- 3+ years of experience performing service repairs
- Ability to perform advanced repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
- Advanced knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
- Excellent skills in operating vehicles and equipment used for diagnostic purposes
- Ability to use Service Advisor and basic computer functions
- Ability to lift at least 75 lbs. repeatedly
- Advanced Service Technician certification preferred
- High School Diploma or equivalent experience required; Associates degree preferred
- Valid driver’s license required; CDL (Commercial Drivers License) and fork lift license preferred
Job Salary and Benefits
Beyond clean and friendly work environments and state-of-the-art equipment, tooling and machinery, Frontline Ag Solutions offers a comprehensive employee benefits package. Our competitive wage and excellent benefits package include health/dental/vision insurance, retirement, and wellness – all the benefits to make your job and life more enjoyable and rewarding. In addition to base wage/salary, all service technicians are eligible for a monthly service incentive based on their efficiency.
