Development Database Administrator

Position Summary: The Development Database Administrator helps lead the Donor Services team in maintaining all donor and Development Databases and platforms, produces regular and ad hoc reports and data files, lead efforts to streamline and systematize data entry systems, and create efficiencies in entry processes and procedures. The DBA also serves a key role in the identification and research of major/planned gift prospects as well as helping manage the prospect management and tracking system.

Key or Essential Functions:

• Maintains all donor relationship management platforms and is the leading member of the database management team.
• Prepares monthly reports, lists and/or other data as requested by senior management, development team or other departments.
• Analyzes data for fundraising and presents results in a clear, concise manner as it relates to donor segments, appeal results, and other KPI measurements.
• Leads and manages data clean up projects across all donor systems
• Assists in the gift entry process by auditing and adjusting information to ensure accuracy and integrity of system records.
• Oversees and manages prospect research data and technology to include wealth screening and technology platforms.
• In partnership with events team, manages event software and data.
• Stays current with trends in philanthropy and with the technical developments that apply to the profession; communicates and leads Seattle Humane in applying these development systems.
• Reviews and evaluates potential and current fundraising technology and programs, making recommendations where appropriate for changes or upgrades
• Assists in analyzing and developing prospect lists and prospect research for cultivation and solicitation opportunities.
• Assists in building and managing internal systems for prospect identification, cultivation, solicitation, and stewardship with an emphasis on major gifts prospects.
• With direction from Development team, creates accurate, timely, and efficient processes for managing donor prospects and moves management pipeline.

• Accomplishes assignments by established deadlines.
• Develops and innovates Standard Operating Procedures; trains and continuously improves SOPs.
• Supports Donor Services and Accounting teams to ensure that gift data is properly coded, audited, and committed. Will provide additional support for gift entry as needed during peak giving seasons.
• Monitors gift transactions to ensure compliance with internal business rules and financial reporting, as well as relevant IRS regulations.
• Analyzes current policies and procedures for efficiency and efficacy and proposes new methods or techniques.                           

SECONDARY FUNCTIONS:

• Assists Donor Services as needed with volunteer questions and training.
• Serves as back up to the Donor Services team for phone coverage.
• Assists with special events as needed.
• Maintains appropriate files and records. Adheres to the files and records retention policies and procedures.
• Other duties as assigned such as (but not limited to) errands, meeting or event preparation.

COMMUNICATIONS:

• Daily verbal or written communication with the Development team and office volunteers.
• Daily verbal or written communication with other Seattle Humane clients, staff, volunteers and donors in person, by phone, and via e-mail.
• Occasional written communication and correspondence.
• Occasional communication with various outside vendors by telephone, fax, email or direct contact.

COMPLEXITY: 

Develops and follows standard operating procedures for recurring work on a daily basis with some diversity. Maintains daily priorities accurately and efficiently, while handling ad hoc tasks as they arise. Must be able to deal with a bustling environment and constant interruptions while concentrating on a task without making errors. In tasks requiring typing and editing, must be detail-oriented to catch errors. Responsible for designing a high level of formal policies and procedures to guide work and medium to high degree of independent judgment needed. High degree of technical expertise and comfort required. Must be able to work independently outside of normal business hours to manage technology upgrades.

KNOWLEDGE/EXPERIENCE/EDUCATION OR TRAINING:

• Knowledge of relational databases
• Experience working for or with non-profit organizations – a plus
• Knowledge of Raiser’s Edge NXT, Windows version 10, strongly preferred
• Experience working with Convio/Luminate Online and  Omatic suite (including cloud)
• Intermediate to advanced-level skills with Microsoft Office Suite with emphasis on Excel (pivot tables, v-lookup, visual basic)
• Experience with creating data visualizations using tools like Tableau or Power BI
• Exceptional customer service and organizational skills required
• Ability to communicate clearly and concisely, both verbally and in writing
• Must have strong attention to detail
• Self motivation and flexibility
• Ability to build relationships and work in a team environment
• Ability to set priorities, meet deadlines and manage multiple projects in a fast-paced, changing environment

LICENSES/CERTIFICATIONS REQUIRED:

• Bachelor’s degree strongly preferred, or equivalent experience.

PHYSICAL/MENTAL REQUIREMENTS: 

Required to sit for long periods of time and work in front of a computer. Must communicate clearly and concisely both verbally and in writing. Must maintain concentration despite frequent interruptions. Must be flexible in thought and mentally process information quickly. Must exhibit initiative and motivation in performing all duties, detail-oriented, alert, resourceful and compassionate. Must be able to lift at least 30 pounds with or without accommodation.

WORKING CONDITIONS: 

General office environment. Potential hazards are exposure to eye, back and neck strain, frequent fluctuating temperature changes, constant noise and interruptions. General office environment.  May have limited animal handling which presents the potential of animal bites, exposure to zoonotic diseases (diseases that can be transmitted from vertebrate animals to people), animal dander and noise.    

• Equipment Used:  Personal computer and printer, copier, multi-line telephone, adding machine, fax machine.
• Work Hours:  Normal business working hours, 40 hours per week with a flexible schedule for occasional evening or weekend hours for meetings or events. Must be available outside of normal business hours for independent systems maintenance and upgrades. With approval, availability to work remotely on an as needed basis.