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Form of workPosition Description
Responsibilities:
- Primary responsibility will be installing, diagnosing, servicing computer-related products such as desktop and laptop computers, printers and standard software.
- When in support of ITO engagements you will be recognized as desk side support specialist.
- You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- You will handle more complex products, problems, and/or projects and may provide technical guidance to lower level engineers.
- You may function as a team or on-site leader as necessary.
- You will provide technical support to customers in solving technical problems that occur during the installation or operation of company supported products.
Responsibilities:
- May function as team or site leader providing direction to other technicians
- Performs server and storage break and fix.
- Provides support for Enterprise products, such as Dell ESF
- Desk side support specialist
- Provides support for enterprise storage products
- Supports Networking products - including Cisco certification requirements
- Provides support for Payment systems products and Client core-CMOS products
- May have project management responsibilities for smaller projects
- Possesses other, high skilled, specialized technical skills.
- Provides support for software, hardware and networking support for desktops, laptops and servers
- Provides maintenance and support on legacy products
- Installs and maintains PCs and associated software, networks, servers and peripherals
- Performs installs, moves, adds and changes as required
- Tests and certifies PCs, networks, servers and client approved applications
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Ensures customer satisfaction throughout the service delivery transaction
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
