Desktop Technician

APPLICANT MUST BE ABLE TO ASSIST UNDER GENERAL SUPERVISION OF THE IT MANAGER II FOR PC SUPPORT, REGIONAL IRC ENDPOINT TECHNICIAN I FOR HEADQUARTERS AND DISTRICT 1, OR THE ENDPOINT TECHNICIAN I. PROVIDE TECHNICAL ASSISTANCE TO DEPARTMENTAL PERSONNEL IN THE SETUP, INSTALLATION, MAINTENANCE AND PROPER USAGE OF DESKTOPS, LAPTOPS, TABLETS, PRINTERS, SCANNERS, MONITORS, APPLICATION SOFTWARE, LOCAL AREA NETWORK, AND ASSOCIATED EQUIPMENT FOR HEADQUARTERS BUILDING FOR THE SOUTH CAROLINA DEPARTMENT OF TRANSPORTATION (SCDOT) UNDER THE MANAGEMENT OF INFORMATION TECHNOLOGY SERVICES (ITS).

Requirements

1. BUILD DESKTOPS, LAPTOPS, AND TABLETS, USING MICROSOFT DESKTOP DEPLOYMENT TOOLKIT.
2. ENSURE THE BITLOCKER ENCRYPTION KEY IS SUCCESSFULLY STORED IN ACTIVE DIRECTORY.
3. ENSURE THE MICROSOFT SYSTEM CENTER CLIENT IS INSTALLED ON EACH LAPTOP, TABLET, AND WORKSTATION DURING THE BUILD PROCESS.
4. ENSURE EACH LAPTOP, TABLET, AND WORKSTATION STAYS CONNECTED TO THE NTS NETWORK FOR AT LEAST 2.5 HOURS AFTER BUILD COMPLETES.
5. ENSURE THAT ALL SOFTWARE LISTED ON THE BUILD SHEET IS INSTALLED ON EACH DESKTOP, LAPTOP, AND TABLET BUILT.
6. ENSURE THAT EACH DESKTOP, LAPTOP, TABLET, AND/OR 27” MONITOR IS PROPERLY DOCUMENTED IN AM CLOUD, ACTIVE DIRECTORY, AND THE DRAKEWELL SPREADSHEET FOR LABELS IN ACCORDANCE WITH THE PC SUPPORT DRAKEWELL-IAM PROCEDURE MANUAL.
7. DIAGNOSES AND RESOLVES PROBLEMS REPORTED BY USERS ON PC HARDWARE/F/SOFTWARE. RECORD WORK PREFORMED IN HELP DESK SYSTEM.
8. PERFORMS ROUTINE MAINTENANCE AND REPAIRS ON EQUIPMENT OR SEND EQUIPMENT TO VENDOR FOR REPAIR.
9. ASSISTS WITH REMOVAL AND DISPOSAL OF OBSOLETE EQUIPMENT AND OTHER COMPONENTS, SALVAGING ANY USABLE PARTS.
10. PERFORMS OTHER RELATED DUTIES AS REQUIRED.