Desktop Support Technician

The Desktop Support Technician will be responsible for providing technical assistance and support to internal users within Tandem Health. The primary focus will be to ensure the smooth operation of the desktop computing environment and associated technologies, which includes installing, diagnosing, repairing, maintaining, and upgrading hardware and software across the multiple locations while ensuring optimal workstation performance.

Duties and Responsibilities:

• Provides Tier 2 support for computer systems.
• Routinely provides Desktop Support assistance to Tandem Health employees which includes but is not limited to the installation and troubleshooting of PC based software applications and networked PC Systems in a Microsoft Windows networked environment.
• Routinely provides support for multi-function printing and scanning devices in a networked environment.
• Provides end user support for corporately managed mobility devices which includes but is not limited to laptops, tablet computers and smart phone devices.
• Establishes and troubleshoots network connectivity for end user devices connected to local Ethernet, Wi-Fi and third-party broadband networks.
• Creates and maintains documentation for software applications and hardware systems.
• Participates as a member of a project team and complete assigned tasks.
• Creates and updates service records according to departmental procedures.
• Other duties as assigned by supervisor.

Qualifications:

Education/Experience:

• Associates degree or equivalent education/experience in Information Technology required.
• 2-3 years of experience supporting Windows desktops and laptops.
• Experience addressing escalations from support team.
• Experience developing and implementing training for support team and company staff in workstation and software usage and other tasks where required.
• Experience troubleshooting and resolving software and hardware issues and installing / replacing hardware on desktop PCs.
• Experience installing software, patches, updates on Desktops and Laptops.
• Experience troubleshooting basic network, software, and printing problems.
• Experience administering Microsoft Active Directory.
• Experience with Hypervisors and virtualization Preferably with Nutanix AHV is desired.
• Experience with Cisco Meraki is desired.
• CompTIA A+, Google IT Support Professional, Cisco's Certified Technician, ITIL, Microsoft Certified Professional (MCP) certifications, training, or relative experience is desirable.

Knowledge, Skills and Abilities:

• Knowledge of TCP/IP networks.
• Microsoft Office suite.
• Knowledge of Outlook 365
• Physical networking (Ethernet cabling, telecom, patch panels) a plus
• Strong written and verbal communication skills
• Keen problem solving and analytical skills
• Excellent customer focus and orientation
• Proven soft skills of courtesy and conflict management
• Multi-tasking proficiency
• Detail-oriented and organized workflow
• Flexible to working as business needs require
• Good interpersonal skills

To learn more about Tandem Health and our benefits
https://tandemhealthsc.e3applicants.com/about-us/benefits-trial
https://www.youtube.com/watch?v=STg1IbibH5g

Job Type: Full-time

Pay: $45,739.00 - $68,609.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person