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Form of workGlen Raven is recruiting for a Desktop Support Administrator to provide technical support for all Information Services solutions, including (but not limited to) Operating Systems, Hardware (laptops, smartphones, tablets, etc.), telephony equipment, network connectivity, and printers/ scanners/ peripherals.
Perks and Benefits
- Health, Dental and Vision Benefits
- Short Term & Long Term Disability
- 401 (k) Retirement Plan and Pension Plan
- Wellness Program
- Vacation & Holiday Pay
Responsibilities:
- Provide comprehensive support via telephone, offsite remote access, and on-location for hardware, software, networks, printers, and other assets utilized by the facility or its users.
- Monitor and maintain the performance of network resources, diagnose and resolve user inquiries, and ensure continued operational integrity of systems utilized for production.
- Utilize and maintain asset tracking software to ensure accurate inventory management and resource allocation.
- Assist with user equipment setups, to include deploying hardware, installing and configuring software, cable management, and providing services and assistance for the user to meet their needs
- Perform minor hardware and peripheral repairs in a safe and cost-effective manner.
- Maintain records of user requests, troubleshooting actions taken, resolutions within the ticketing system.
- Conduct diagnostics, consult technical manuals, and leverage outside vendors to implement solutions to resolve user and system issues.
- Manage and work alongside outside vendors to resolve hardware and software issues when applicable.
- Maintain documentation on hardware and software utilized within the facility as well as processes, workflows, or how-to guidelines necessary to the function and troubleshooting of that hardware or software.
- Continuous education from a diverse range of sources to stay current with changing IT standards, new hardware and software, or other industry related items.
- Participate in on-call rotation as directed by the I.T. Manager.
- Perform any additional tasks assigned by the I.T. Manager.
Education and Experience:
- Associate of Science in a computer related field required.
- 3-4 years of experience in I.T. providing support for applications, hardware, software, networking, printers, and information systems.
- Ability to focus on and communicate clearly, politely and effectively with end users/ clients in person, virtually or by phone.
- Experience in handling support calls, including effective client interaction, incident assessment, priority assignments, documentation of issues and actions taken, management of tickets, vendor liaison, and producing documentation for a knowledgebase.
- Experience trouble-shooting incidents deskside or in the field directly with end users/clients strongly preferred.
- Experience managing multiple, competing priorities effectively and in a timely manner.
- Experience tracking hardware inventory, configuring/ imaging laptops/ computers, installing hardware, upgrading memory, and various other tasks.
Technology Requirements
- Windows OS 7, 10, 11 operations
- Windows OS Management
- Microsoft products (M365, Office, Teams)
- File Share resources (Network Shares, OneDrive, SharePoint)
- VPN Software (Global Protect
- Dell assets (Desktops, Laptops)
- HP Printer (LaserJet and MFPs), Zebra Printers
- RF Scanners
- Windows RSAT
- Basics of Networking (VLANs, subnets)
- Basics of Databases (SQL)
Why Glen Raven?
Working at Glen Raven allows you to be part of a hard-working team proud to weave connections worldwide with some of the most trusted brands in textiles like Sunbrella®. Every day, we strive for and welcome diverse voices, solutions-driven ideas and innovative opportunities for continued growth throughout the company. We work toward a shared success while lifting each other up on the job and in our communities. Together, we keep the world spinning. Join our team. Connect people and drive innovation beyond the boundaries of Glen Raven
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Glen Raven provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@glenraven.com & 336-227-6211.
