Desktop Support

Role Name: Desktop Support
Location: Chicago, Il (Onsite from day one)
Duration: Contract
Job Description:
Ability to contact and troubleshoot directly with users to resolve various software and hardware issues.
Good customer service focus personality and ability with a can do attitude expected.
Hardware installation and delivery (new computers, monitors, docking stations, accessories, etc.)
Maintaining loaner laptop pool (clean, wipe and/or reimage/reload)
User equipment moves within the office (disconnect equipment, relocate, and reconnect, retrieval)
Facilitating user transfers between offices (assist with data copy, backups, equipment transfer process)
Staging and imaging computers (unboxing, setup in staging area, image machines using Client s process)
Maintain equipment records in inventory and stock
Asset management systems - Manage hardware inventory and keep hardware databases updated.
Windows OS System Image Deployment with SCCM and QA check them.
Clean and repair machines. Changing laptop batteries, keyboards, replacing RAM.
Trouble shoot boot issues such as blue screen / BIOS setting / Boot start up issues.
Move laptops and desktops/workstations around the building as directed by the Team lead.
Good understanding of Windows 10 and Office 365 apps. SharePoint, ServiceNow, Active Directory and Software Center a big plus.
ITSM ticket system experience
Hardware/ Software troubleshooting and repair skills on: PC s / Laptops / Outlook & Microsoft application basic troubleshooting.
Best Regards
Pramod Singh
Mobile: +1 732-554-3681
Pramod@applabsystems.com
4365 Route 1 South, Suite 105
Princeton, NJ -08540
www.applabsystems.com