Desktop Support Specialist

About Streamline Healthcare Solutions:
Here at Streamline, we strive on building lasting and trusting relationships with our clients, and our employees set the bar.
Our mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organizations to provide and coordinate all service delivery processes. Streamline has been offering software in the behavioral health marketplace since 2003. Streamline has built and maintains systems for some of the nation's premier behavioral health organizations using the latest web-based technology.
Streamline offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity. A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized. Join us, and advance your career today with a company that is on the cutting edge of the behavioral healthcare technology industry.
Job Summary:
The Desktop Support Specialist is responsible for providing technical support to end-users, resolving hardware and software issues, and ensuring the smooth operation of desktop systems. This role involves troubleshooting problems, installing and configuring software and hardware, and assisting with IT-related projects.
Responsibilities:
User Support:

• Respond to and resolve technical issues raised by end-users via phone, email, or in-person
• Provide assistance with hardware and software problems, diagnosing and troubleshooting issues
• Install, configure, and maintain desktop systems, software applications, and peripherals

Hardware and Software Maintenance:

• Conduct regular maintenance on desktops, laptops, and related equipment
• Perform hardware upgrades and replacements as necessary
• Install and update software applications, ensuring compliance with licensing agreements

Technical Troubleshooting:

• Identify and resolve technical problems related to operating systems, applications, and network connectivity
• Collaborate with other IT team members to escalate and resolve complex issues

Documentation:

• Document and maintain records of technical configurations, procedures, and user-related information
• Create user guides and training materials for common technical issues.

Security and Compliance:

• Implement and enforce security measures to protect computer systems and data
• Ensure compliance with IT policies, procedures, and best practices

User Training:

• Provide training and assistance to end-users on the use of hardware and software
• Educate users about best practices for security and data protection

Remote Support:

• Assist remote users with technical issues through remote desktop tools or other communication methods
• Troubleshoot and resolve issues for users working in different locations

Requirements:

• Bachelor's degree from four-year college or university Information Technology, Computer
  Science, or related field (or equivalent work
• 1-3 years of experience in Desktop Support or a related role
• Able to read, analyze and interpret general business periodicals, professional journals and
  technical procedures
• Able to write reports, business correspondence and procedure manuals
• Able to effectively present information and respond to questions from groups of managers,
  clients, customers and the general public
• Strong knowledge of operating systems, including Windows and MacOS
• Proficiency in troubleshooting hardware and software issues
• Excellent communication and interpersonal skills
• Able to prioritize and manage multiple tasks in a fast-paced environment
• Able to travel up to 20% of the time
• Able to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25
  pounds and occasionally lift and/or move up to 50 pounds

Preferred Qualifications:

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician)

Streamline Healthcare Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.