Desktop Support Technician - Entry Level

Job Title:Desktop Support Technician

Responsibilities:

• Technical Support: Provide hands-on technical support and troubleshooting assistance to end-users for hardware, software, and network-related issues.
• Hardware Setup: Assist with the setup, configuration, and deployment of desktops, laptops, printers, and other peripheral devices.
• Software Installation: Install, upgrade, and maintain operating systems, and software applications.
• Issue Resolution: Diagnose and resolve hardware and software problems, including hardware replacement, software reinstallation, and driver updates.
• User Training: Provide basic training to end-users on software applications and best practices for maintaining their devices.
• Documentation: Maintain detailed records of support requests, troubleshooting steps, and solutions provided.
• Remote Support: Offer remote assistance to off-site users using remote desktop tools and phone support.
• Travel in/around KC metro area to other locations as needed

Benefits:

• Employee Referral Program
• Associate purchase discounts
• Unlimited PTO
• Medical, Dental, and Vision insurance coverage offered inside of 60 days
• 401(k) with 3% Company match after 6 months
• Free daily Lunch options
• Weekly Pay

Qualifications:

• Education: High school diploma or equivalent, associate's degree or relevant technical certifications a plus.
• Technical Skills: Basic knowledge of operating systems (e.g., Windows, macOS, IOS, Android), hardware components, and networking concepts.
• Customer Service: Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users in a clear and friendly manner.
• Problem-Solving: Strong problem-solving and analytical skills to diagnose and resolve technical issues.
• Detail-Oriented: Attention to detail in documenting issues and solutions.
• Adaptability: Ability to learn quickly and adapt to new technologies and tools.
• Team Player: Willingness to collaborate with colleagues and other IT teams to provide effective support.
• Physical Stamina: Ability to lift up to 60 lbs. and walk, stand, or sit for extended periods of time.
• Valid Driver's License
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.