Desktop Support Technician

Desktop Support Technician

The Office of the Missouri Attorney General is seeking a Desktop Support Technician to join our team of skilled experts. The successful candidate must be able to provide timely and useful assistance to users requiring technical assistance with hardware and software problems; be able to communicate effectively to understand the problem and explain its solution; must be customer-oriented and work well in a team environment.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or through help desk tickets
• Determine the best solution based on the issue and details provided by customers
• Provide accurate information on IT products and services
• Record problems and their resolution in our Knowledge Base/Help Desk System
• Direct unresolved issues to the next level of support personnel
• Follow-up with users and pass on feedback/suggestions with the team
• Identity and suggest possible improvements on procedures
• Assist with onboarding and offboarding staff
• Assist with set up of hardware (monitors, laptops, docks, scanners, phones, etc)
• Hardware Support Troubleshoot and assist in diagnosis of hardware (PC's, monitors, laptops, printers, copiers, cisco phones, iPhones/iPad's, etc)
• Software Support - Troubleshoot and assist in reloading the functionality of various software products
• Application Support - Troubleshoot and assist in the diagnosis of all computer applications
• Security Account Management - Assist in the troubleshooting of and the resetting of all passwords to access various programs and applications
• Able to handle multiple tasks simultaneously
• Able to learn new software and be able to translate changes to customers

Salary range is $40,000 - $55,000

EOE