Desktop Support Technician

Job Summary

We are looking for a Desktop Support Technician in Erlanger, KY for a 3 month contract-to-hire opportunity providing Desktop Support service.

Qualifications

• 3 – 5+ years of experience supporting PC Hardware and software.
• Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues required.
• Experience support an engineering and/or manufacturing enterprise environment a huge plus
• Windows PC Desktop support and imaging experience
• HS Diploma or GED, AA or BS degree preferred
• Great customer service skills
• CompTIA A+ Certification preferred

Responsibilities

• Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
• Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
• Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment. Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
• Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency.
• Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers site
• Back up and burn end user data.
• Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program.
• Assist Site Leader in the execution of established processes and escalations.
• Ability to handle multiple projects
• Experience working in enterprise environment.