Address
Form of work
SalaryD&T Field Support Technician
190 Carondelet Plaza 14th Floor Clayton MO 63105
Long term Contract
Job description:
· 90% Remote Support position.
· May require occasional visits to site(s) later during the assignment.
· Parking can be provided but no mileage reimbursement.
Education & Skill:
· Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of two to three years of related experience and/or training.
· A+ PC Technician; -- Both Network + and Dell Hardware certification is a plus Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
· Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
· Ability to effectively present information to an internal department and/or large groups of employees.
· Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.
· Ability to comprehend, analyze, and interpret situations. Ability to solve problems involving several options. Requires strong analytical and quantitative skills.
· Exceptional Customer Skills required.
· Provides level I & II end-user support for software and hardware issues.
· Oversees the daily operations of the local area network.
· Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
· Troubleshoots Desktop Virus and malware issues Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
· Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
· Provides recommendations of program changes to correct software problems.
· Assists in the purchasing of new computer equipment and performs other duties as assigned. No formal supervisory responsibilities in this position.
· May provide informal assistance such as technical guidance and/or training to coworkers.
· May coordinate work and assign tasks. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
· Errors in judgment may cause short-term impact to co- workers and supervisor.
Job Type: Contract
Salary: $25.00 - $31.00 per hour
Schedule:
- Morning shift
Work Location: In person
