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Form of workJob Description
We are seeking a skilled Desktop Support Technician to join our team on a 3-6 month contract-to-hire basis. In this role, you will provide essential support to end users within a Windows 10 environment, focusing on desktop-related issues, hardware/software support, and ensuring a smooth IT experience for all employees.
Responsibilities:
Provide hands-on support for Windows workstations, troubleshooting hardware and software issues.
Assist with the setup, configuration, and maintenance of desktop systems.
Support end users with Office 365 applications, including but not limited to Teams, Outlook, Word, Excel, and PowerPoint.
Assist in the integration and troubleshooting of Office 365-related issues.
Manage and troubleshoot printer-related issues.
Ensure printers are configured correctly and address printing concerns promptly.
Support office moves by coordinating the relocation of desktop equipment.
Ensure seamless transition of IT resources during office relocations.
Provide daily Desktop Support for users walking in and out of the office.
Address user inquiries and issues promptly to minimize downtime.
Utilize manufacturing experience to understand and support work processes specific to the industry.
Collaborate with manufacturing teams to address IT needs in their operational context.
Assist end users with various applications, including Zoom, 8x8 voice phone, and other business-critical tools.
Troubleshoot application-related issues to ensure optimal user experience.
Qualifications:
Proven experience in Desktop Support within a Windows 10 environment.
Familiarity with Office 365 applications and collaboration tools, particularly Teams.
Knowledge of printer configuration and troubleshooting.
Experience in providing support for voice phone systems (e.g., 8x8).
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment and handle multiple priorities.
Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a differentiator and the key to delivering digital transformation and better business outcomes.
It’s all about delivering an exceptional experience, one that is simple, intuitive and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, rather it’s the place where a person can work at any given time with full capacity to do their job productively and effectively.
We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do. We provide managed IT services to support our clients from our locations throughout North America, Latin America and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive and responsive.
Our field engineers support more than 50,000 sites across North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers and other peripherals.
Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services. And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700+ clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500.
“The Pomeroy Way” is our guiding principle. It’s a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be viewed as an organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.
