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Form of workJob Description
CTG is seeking an experienced LEAD Desktop Support Technician to assist with support of Microsoft 365, end user devices, and troubleshooting other technical issues as needed
Location: Nashville, TN Onsite
Pay: $60,000 to $65, 000/yr
Lead Desktop Support Technician will assist with the following:
Client Build aspect:
• Image desktops and laptops with Office 365 and other software as needed
• Resolve any image issues
• Load end user software and other tools
• Validate the build
End User Support:
• Respond to customer help calls, troubleshooting end user device issues
• Map and troubleshoot printers, network drives, etc. as necessary
• Validate with the user that the issue has been resolved. Escalate issues as needed.
Actions and Results:
• Oversee a team of Desktop Support technicians
• Experience leading a team of technicians
• Assist with laptop deployment, M365 support, zebra printer, medical lab devices and end user support as needed
• Oversee updates as appropriate
• Maintain effective communication with customer
• Maintain computer hardware components as required
• Help manage inventory of equipment
• Complete required documentation for all work orders
Technology/Skills:
• Leadership skills
• Knowledge of desktop and laptop hardware, software, and operating systems
• Expertise with SCCM, Intune, group policy, organizational unit configuration
• Experience working and meeting SLA agreements
• Experience following clients escalation procedures
• Strong interpersonal and organizational skills
• Knowledge of PC images and operational programs
• Basic knowledge of workstation backups and restores
• Solid communication skills – communicate with all levels of the organization
• A+ Certification preferred
• Familiarity with M365 troubleshooting
CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.
CTG will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
