Desktop Support

Hi,
Hope you are doing Great!

Job Position : NCOSC - Service Support Analyst- Expert

Job Location : 3514 Bush St, Raleigh, NC

Job Duration : 9 Months

Job Description :

• **This is a hybrid or fully on-site position, depending on the candidate's preference. The candidate is required to be onsite 2-3 days per week. The specific days will be coordinated with the rest of the staff, so if they have a preference OSC should be able to work with that.

Desktop and M365 Support Analyst

• NC OSC is transitioning to a new Microsoft Tenant and fully independent Desktop Management. Our IT Ops team will take on all desktop and M365 support and it will be a significant transition to our staff. We need someone with good communication skills, excellent customer service skills, and an even/calm presence to support our staff through the initial transition and the new ongoing support processes.
• Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.

Skill Required / Desired

• Customer service skills Required 5 Years
• Microsoft 365 (Outlook, Sharepoint, Teams, OneDrive, etc) usage Required 5 Years
• Desktop support Required 5 Years
• PC specifications and purchasing Required 5 Years
• Desktop imaging and installation of applications Required 5 Years
• Experience supporting IT for employees of the State of NC Desired 1 Years
• Microsoft certifications Highly desired 3 Years
• Excellent written and verbal communication skills Required 5 Years
• Experience supporting A/V equipment Highly desired 2 Years
• Excellent background support end users in a M365 environment with specific emphasis on Outlook, Teams, and SharePoint Required 5 Years

Thanks and Regards,

Pushpa Nath

Job Type: Contract

Salary: $35.00 - $40.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Experience:

• Microsoft 365: 5 years (Required)
• Desktop support: 5 years (Required)
• Customer service: 5 years (Required)

Work Location: In person