Desktop And M365 Support Specialist

Quantam Solutions provides IT solutions and consulting for the State of North Carolina. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking a Service Support Analyst-Expert for the State of North Carolina’s Office of the State Controller (NCOSC)

JOB DESCRIPTION:

The title for this position will be Desktop and M365 Support Analyst. NC OSC is transitioning to a new Microsoft Tenant and fully independent Desktop Management. Our IT Ops team will take on all Desktop and M365 support and it will be a significant transition for our staff. We need someone with good communication skills, excellent customer service skills, and an even/calm presence to support our staff through the initial transition and the new ongoing support processes.

SCHEDULE:

This is a hybrid or fully on-site position, depending on the candidate's preference. The candidate is required to be onsite 2-3 days per week. The specific days will be coordinated with the rest of the staff, so if they have a preference OSC can take it into consideration.

RESPONSIBILITIES:

1. Technical assistance, support, and advice to end users for hardware, software, and systems.

2. Hands-on technical and functional assistance to business and technical users.

3. Remote technical and functional assistance to business and technical users.

4. Support of an Office 365 environment (administration and usage).

5. Able to support remote PC setup and application installation.

6. Will be on-site for a portion of the week to support hands-on users.

REQUIRED SKILLS (5+ Years of Experience):

• Customer service skills.
• Microsoft 365 (Outlook, SharePoint, Teams, OneDrive, etc.) usage.
• Desktop support.
• PC specifications and purchasing.
• Desktop imaging and installation of applications.
• Excellent written and verbal communication skills.
• Excellent background support end users in a M365 environment with specific emphasis on Outlook, Teams, and SharePoint.

PREFERRED SKILLS:

• Experience supporting IT for employees of the State of NC.
• Microsoft certifications.
• Experience supporting A/V equipment.

Job Types: Full-time, Contract

Pay: $29.00 - $31.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Desktop Support: 5 years (Preferred)
• M365 Support: 5 years (Preferred)

Ability to Relocate:

• Raleigh, NC: Relocate before starting work (Required)

Work Location: In person