Desktop Support

Role: Desktop Support

Duration: 12-month contract

Location: Pittsburgh, PA

Responsibilities & Skills Required:

• Provide support for all desktop personal computers and related equipment and ensure that all employees have the appropriate tools to perform their job function and that these tools are kept in working order and, where necessary, repaired with the minimum of user disruption.
• Hands-on position - will be meeting face-to-face with end users.
• The job qualifications would normally be met through attainment of an undergraduate degree or vocational certificate, or 2 years of experience in information systems, preferably in a technology environment.
• Duties require staff to exercise a high degree of discretion and independent judgment.
• 2-3 years of desktop/desk-side support with exceptional customer service. Knowledge of operating systems, Microsoft Office suite, and software applications.
• Extensive experience troubleshooting software applications.
• Knowledge base is available for client's proprietary software applications.
• Experience with active directory administration.