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Form of workJob Description
The Infrastructure Engineer role is a primary deployment and support role for business and manufacturing infrastructure within our manufacturing facilities.
Major Activities/Key Challenges
Qualifications - External
Basic Qualifications:
Major Activities/Key Challenges
- Work alone or as part of a team to implement, evaluate, procure, and/or support business and manufacturing computer systems and information solutions that meet the needs of the customer and add the most value to the company. This is to be accomplished by utilizing technically sound methods of investigation, analysis, design, planning, and scheduling.
- Provide reactionary support and/or preventive maintenance on the business and manufacturing systems in assigned area(s) of responsibility, with minimal supervision.
- Provide advice and counsel to the customers of the business and manufacturing systems in assigned area(s) of responsibility, and to other location business, manufacturing, local technical, or Information Services personnel.
- Manage the Service Level Agreement (SLA) process in assigned area(s) of responsibility.
- Operate within our IS standards and conventions.
- Follow appropriate methodologies, support processes, and procedures.
- Pursue continuous learning consistent with the movement in the job requirements and changes in technology.
- In addition to individual priorities, contribute to a single business or manufacturing system service or smaller projects; execute the plans including frequent review with immediate supervisor.
- Lead the discovery, planning and implementation of process improvements in individual tasks.
- Complete operational support tasks of the business and manufacturing infrastructure environment, providing remote and local / on-site support to customers.
- Provide second line support to the local customers and relevant IS groups in the assigned locations.
- Assure regular execution of standard operational activities related to business and manufacturing infrastructure for the location.
- On-duty, off-hours support as needed
Qualifications - External
Basic Qualifications:
- Understanding of Active Directory and basic account administration
- High School Diploma or GED degree from an accredited institution.
- Minimum 2 years' prior experience in Information Technology.
- Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of Hire. Visa sponsorship is not available for this position.
- Bachelor's degree in Computer Science/IT/IS, Business, Math, Engineering, Finance, Economics or Accounting from an accredited institution.
- 2 years' experience in IT Operating Systems, collaboration tools, and network topologies.
- 2 years' experience with IT Support Chains.
- Knowledgeable in the location's standards, conventions, procedures and technical environment.
- Strong human relation skills and be able to interact with internal and external customers, other support groups, BU or location manufacturing management, and GIS management.
- Possess effective verbal and written communication skills.
- Lift up to 30Lbs
- Thorough knowledge of MS Windows and Office 365
- Support Teams application
- Understanding of Software Licensing
- Deployment of computers
- Support printing and peripherals
