Desktop Support Engineer - 50520

We have an immediate long-term contract opportunity with one of our largest clients for a position of Desktop Support Engineer, to work in Portland, OR.

Responsibilities:

• Provide technical expertise and end-user support in the areas of Mac OS, Microsoft Windows platform (Windows 10), Microsoft Office 365, off-the-shelf applications, Remote Connectivity Platform, and network/local HP & Canon printers through desk-side, phone support, or remote support.
• Offer desktop/laptop break/fix/maintenance support, ensuring the optimal functionality of hardware and software.
• Support a growing mobility platform, including iOS, Android, and Windows-based platforms.
• Perform PC and laptop builds to meet organizational requirements.
• Work within an ITIL-based Service Desk environment, adhering to best practices in service delivery.
• Utilize Microsoft technologies such as Active Directory, SCCM, and Exchange to troubleshoot and resolve issues.

Qualifications:

• Proven experience providing technical support for Mac OS, Windows 10, Microsoft Office 365, and off-the-shelf applications.
• Expertise in supporting network/local printers, either desk-side, through phone support, or remotely.
• Hands-on experience with desktop and laptop break/fix/maintenance support.
• Familiarity with iOS, Android, and Windows-based mobility platforms.
• Ability to build PCs and laptops according to organizational standards.
• Experience working within an ITIL-based Service Desk environment.
• Proficiency in Microsoft technologies, including Active Directory, SCCM, and Exchange.

**ALL successful candidates for this position are required to work directly for PRIMUS. No agencies please only W-2**

For immediate consideration, please contact:

Tushar
PRIMUS Global Services
Direct: 972-486-9123
Phone No: 972-753-6500 Ext: 406
Email: jobs@primusglobal.com